Communications Coordinator

Title:

197I-YN - Communications Consultant 1

Business Title:

Communications Coordinator

Location:

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

Summary of Duties:

The Communications Coordinator will work with the Associate Director and sp3nw staff to develop and implement a marketing and communications strategy to elevate awareness about sp3nw, service partners, and startups. This position is responsible for creating content for projects including graphic design, web development, events, educational programs, news releases, and other forms of communication.

Essential Duties:

Content Creation and Strategy Development: 25%

• Plan, develop, and operationalize a marketing and communications strategy for sp3nw in collaboration with Associate Director and sp3nw staff.
• Under general supervision, serve as graphic designer for sp3nw. Create deliverables including HTML invitations, print invitations, event announcements, RSVP surveys, calendar events, and event programs/flyers. Keep supervisor apprised of progress and bring concerns and complex issues to supervisor’s attention.
• Under direct supervision, draft content. This includes but is not limited to: news stories, direct marketing, and public relations content (event news, html/print invitations, social media events, surveys, calendar items, event programs/flyers, newsletters).
• Create content and design HTML emails for the sp3nw’s CRM platform. Determine communication timelines for emails and events.
• Obtain and prepare new video, images and/or graphics for the web and/or print.
• Take photographs at events as needed.
• Brand sp3nw materials including flyers, posters and PowerPoint presentations, bringing concerns and complex issues to supervisor’s attention.
• Attend events (seminars, trainings, and/or promotional events) as directed, to assist with reporting on these events to internal and external audiences. 

Web Development: 25%

• Using branding standards, add new and remove old content including pages and navigation on the sp3nw website in collaboration with stakeholders who may be affected by content changes or who request content changes, bringing concerns and complex issues to supervisor’s attention. 
• Independently meet with ecosystem partners for web content review and web communication needs assessment. Keep supervisor apprised of progress and bring concerns and complex issues to supervisor’s attention.
• Under provided guidelines, design and code web pages to support special projects and initiatives.
• Find/add links and other new content as appropriate, always judging whether it will be of interest or relevance to the target audience for that page, bringing concerns and complex issues to supervisor’s attention.
• Attend relevant webinars and other trainings when they are offered, particularly in relation to designing and writing for the web. Stay updated on search engine optimization methods. Apply new knowledge as directed. 

Communications Management: 25%

• Maintain and update communication plans to key public or targeted audiences within the sp3nw’s customer management relationship (CRM) platform.
• Maintain sp3nw’s communication subscription lists used for internal and external email campaigns, bringing concerns and complex issues to supervisor’s attention.
• Independently perform file maintenance on a routine basis to fix broken links, archive old files, and ensure overall organization of web folders.
• Under provided guidelines, post videos, photos and other media to the web, including the college’s social media platforms.
• Convert web-based newsletter content to PDF files for sp3nw archives, and perform other file conversion tasks as needed.
• Pull data from various communications systems for the purposes of analytics, as requested.
• Monitor website traffic and compile reports with respect to targeted message campaigns to relevant department contacts; report trends, issues or anomalies to supervisor regularly.
• Assist with the management of sp3nw’s social media accounts. Monitor traffic on social media accounts. Track successful posts and provide reports as requested.
• Build and coordinate email communications through newsletter platform. Determine other beneficial groups to add to communication plans.
• Regularly communicate sp3nw events to ecosystem partners/calendars. 

Event Support: 20%

• Under general direction, create event registration lists, table top flier displays, agenda, PowerPoint presentation, announcements, and event support materials
• As directed, assist with event (lunch and learn, networking, conference, etc.) set up, registration processing, and cleanup. 

Other 5%

• Perform other job-related duties as needed.

Required Qualifications:

A Bachelor’s degree in English, communications, journalism, humanities, public relations, or related field; or four years of writing/editing/public relations experience; OR equivalent education/experience.

Additional Requirements:

• Excellent time management and organizational skills.
• Experience with CRM software.
• Experience updating or developing Wordpress websites.
• Experience with social media and social media management platforms including: Twitter, LinkedIn, Facebook etc.
• Familiarity with newsletter platforms (eg. Constant contact, MailChimp, etc.).
• Experience in graphic design and marketing material creation, including presentations (Powerpoint).
• Must have and maintain a valid driver’s license by time of appointment.

​
Preferred Qualifications:

• Two years managing a WordPress website.
• Two years experience social media and social media management platforms including: Twitter, LinkedIn, Facebook etc.
• Two years experience with newsletter platforms (eg. Constant contact, MailChimp, etc.)

Additional Information:

Area/College: WSU Health Sciences
Department Name: sp3nw
City, State, Zip: Spokane, WA 99201
Department Link: https://www.sp3nw.org/

Monthly Salary: $1,499.50 (pro-rated at .50 FTE)
FTE: 50%
Permanent/Temporary/Project: Permanent
Posting Close Date: Open until filled
Screening Begin Date: August 2, 2021
Background Check: This position has been designated by the department to require a background check.
Application Instructions: Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.
Required Documents: Resume and Cover Letter

Time Type:

Part time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .

Title:

197I-YN - Communications Consultant 1

Business Title:

Communications Coordinator

Location:

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

Summary of Duties:

The Communications Coordinator will work with the Associate Director and sp3nw staff to develop and implement a marketing and communications strategy to elevate awareness about sp3nw, service partners, and startups. This position is responsible for creating content for projects including graphic design, web development, events, educational programs, news releases, and other forms of communication.

Essential Duties:

Content Creation and Strategy Development: 25%

• Plan, develop, and operationalize a marketing and communications strategy for sp3nw in collaboration with Associate Director and sp3nw staff.
• Under general supervision, serve as graphic designer for sp3nw. Create deliverables including HTML invitations, print invitations, event announcements, RSVP surveys, calendar events, and event programs/flyers. Keep supervisor apprised of progress and bring concerns and complex issues to supervisor’s attention.
• Under direct supervision, draft content. This includes but is not limited to: news stories, direct marketing, and public relations content (event news, html/print invitations, social media events, surveys, calendar items, event programs/flyers, newsletters).
• Create content and design HTML emails for the sp3nw’s CRM platform. Determine communication timelines for emails and events.
• Obtain and prepare new video, images and/or graphics for the web and/or print.
• Take photographs at events as needed.
• Brand sp3nw materials including flyers, posters and PowerPoint presentations, bringing concerns and complex issues to supervisor’s attention.
• Attend events (seminars, trainings, and/or promotional events) as directed, to assist with reporting on these events to internal and external audiences. 

Web Development: 25%

• Using branding standards, add new and remove old content including pages and navigation on the sp3nw website in collaboration with stakeholders who may be affected by content changes or who request content changes, bringing concerns and complex issues to supervisor’s attention. 
• Independently meet with ecosystem partners for web content review and web communication needs assessment. Keep supervisor apprised of progress and bring concerns and complex issues to supervisor’s attention.
• Under provided guidelines, design and code web pages to support special projects and initiatives.
• Find/add links and other new content as appropriate, always judging whether it will be of interest or relevance to the target audience for that page, bringing concerns and complex issues to supervisor’s attention.
• Attend relevant webinars and other trainings when they are offered, particularly in relation to designing and writing for the web. Stay updated on search engine optimization methods. Apply new knowledge as directed. 

Communications Management: 25%

• Maintain and update communication plans to key public or targeted audiences within the sp3nw’s customer management relationship (CRM) platform.
• Maintain sp3nw’s communication subscription lists used for internal and external email campaigns, bringing concerns and complex issues to supervisor’s attention.
• Independently perform file maintenance on a routine basis to fix broken links, archive old files, and ensure overall organization of web folders.
• Under provided guidelines, post videos, photos and other media to the web, including the college’s social media platforms.
• Convert web-based newsletter content to PDF files for sp3nw archives, and perform other file conversion tasks as needed.
• Pull data from various communications systems for the purposes of analytics, as requested.
• Monitor website traffic and compile reports with respect to targeted message campaigns to relevant department contacts; report trends, issues or anomalies to supervisor regularly.
• Assist with the management of sp3nw’s social media accounts. Monitor traffic on social media accounts. Track successful posts and provide reports as requested.
• Build and coordinate email communications through newsletter platform. Determine other beneficial groups to add to communication plans.
• Regularly communicate sp3nw events to ecosystem partners/calendars. 

Event Support: 20%

• Under general direction, create event registration lists, table top flier displays, agenda, PowerPoint presentation, announcements, and event support materials
• As directed, assist with event (lunch and learn, networking, conference, etc.) set up, registration processing, and cleanup. 

Other 5%

• Perform other job-related duties as needed.

Required Qualifications:

A Bachelor’s degree in English, communications, journalism, humanities, public relations, or related field; or four years of writing/editing/public relations experience; OR equivalent education/experience.

Additional Requirements:

• Excellent time management and organizational skills.
• Experience with CRM software.
• Experience updating or developing Wordpress websites.
• Experience with social media and social media management platforms including: Twitter, LinkedIn, Facebook etc.
• Familiarity with newsletter platforms (eg. Constant contact, MailChimp, etc.).
• Experience in graphic design and marketing material creation, including presentations (Powerpoint).
• Must have and maintain a valid driver’s license by time of appointment.

​
Preferred Qualifications:

• Two years managing a WordPress website.
• Two years experience social media and social media management platforms including: Twitter, LinkedIn, Facebook etc.
• Two years experience with newsletter platforms (eg. Constant contact, MailChimp, etc.)

Additional Information:

Area/College: WSU Health Sciences
Department Name: sp3nw
City, State, Zip: Spokane, WA 99201
Department Link: https://www.sp3nw.org/

Monthly Salary: $1,499.50 (pro-rated at .50 FTE)
FTE: 50%
Permanent/Temporary/Project: Permanent
Posting Close Date: Open until filled
Screening Begin Date: August 2, 2021
Background Check: This position has been designated by the department to require a background check.
Application Instructions: Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.
Required Documents: Resume and Cover Letter

Time Type:

Part time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .