Zone Manager, Custodial Services

Unleash YOUR Potential With Us 

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve. 

Facilities and Business Operations:

Facilities and Business Operations is committed to providing service to faculty, staff, students, and the community by creating, maintaining, and protecting the educational environment of the university.  We support the goals of UCF by being a leader in providing world-class expertise and service.

The Opportunity: 

The Zone Manager, Custodial Services engages in high-performing leading-edge practices, valuing people, partners, and stewardship.  The incumbent is responsible for coordinating and overseeing the Custodial Staff in a group of campus buildings, ensuring all standards, processes, systems, and staff are aligned to properly maintain housekeeping services to industry, state, and university standards, policies, and guidelines.

Responsibilities:  

• Ensure all standards, processes, systems, and staff are aligned to provide reasonable assurance that unit operations are effective and efficient, unit assets are safeguarded, unit financial information is reliable, and the unit complies with applicable laws, regulations, standards, policies, and procedures.

• Manage work orders and ensure data entered in the Integrated Work Management System (IWMS) is accurate, zone schedules are coordinated appropriately, and resources to services align with all work requests, event needs, pest control, and projects. 

• Analyze the status of schedules and forecast staff availability.  Analyze and categorize work backlog by priority level and assign appropriate staff required for work completion.

• Maintain and adhere to scheduled completion dates with a prioritized productivity level documenting any discrepancies. Ensures appropriate rotation of project schedules to meet proper product standards and maintenance levels.

• Review electronic and/or hardcopy work plans for completeness and accuracy, including specifications, drawings, and manuals to ensure processes and services produced by the organization meet current standards and adhere to the process guide, increase maintainability, and ensure compliance with enacted policies, regulations, or laws.

• Inspect zone work and/or contractor work for completeness, fulfillment of the identified scope, and general quality of workmanship while complying with the work management process.

• Facilitate customer work review meetings through the use of planning and scheduling documentation and progress reports. Ensure customer requests and concerns are resolved in a timely manner.

• Function as liaison between customers and service providers.  Provide leadership with data to improve the ratio of planned work to unplanned work.

For additional information, please visit https://fs.ucf.edu/

Minimum Qualifications:  

High School Diploma or Equivalent and 4+ years of relevant experience.

Preferred Qualifications: 

• Ability to assess appropriate skill level to task to provide the most cost-effective service.

• Ability to assess material needs, order, and sustain accurate and sufficient inventories. Ability to interpret and prepare reports, inspections, and documentation pertinent to the unit.

• Ability to understand, communicate, apply, and enforce guidelines, regulations, and policies.

• Ability to understand and use guidelines and policies during work planning.

• Demonstrated use of commonly used computer programs such as Microsoft Project, Microsoft Office, and the IWMS in implementing workflow processes.

• Demonstrated ability to accurately interpret and use facility contracts applicable to the task.

• Demonstrated ability to maintain confidentiality and address sensitive matters appropriately and efficiently.

• Demonstrated ability to ensure that work productivity and service meet quality assurance standards.

• Experience in large complex organizations with exposure to facility management and a team cleaning environment.

• Experience with interpreting floor plans and material specifications for a recommendation, as well as follow-up maintenance of building materials, furnishings, finishes, and equipment.

• Familiarization with safety rules and regulations, standard operating procedures in the industry, and trade work.

• Knowledge of practices and procedures, including proper chemical solutions, for carpets, hardwood, and VCT/LVT, tile, terrazzo, and other floor care trade.

• Excellent communication, interpersonal, and customer service skills in English in order to: work effectively with customers and supervise team members; operate and demonstrate the functions of the electronic equipment and tools to staff members; comprehend and describe standard safety procedures to staff members; and utilize communication devices.

• Proven ability to analyze budgets pertaining to facility service organizations or maintenance organizations.

• Prior use and interpretation of maintenance or facility housekeeping union contracts and vendor contracts applicable to task assignments and schedule efficiencies.

• Previous work in resource load balancing with short- and long-term planning in a maintenance organization.

• Working knowledge of trades classifications and functions including tools, chemicals, and materials, and task-specific sequencing required in sanitation and repairs for maintenance and housekeeping.

Health Assessment Required:

The UCF policy requires completion and passing of a physical exam for this position. 

Special Instructions to the Applicants:

Classification Title: Superintendent, Custodial Services

Position requires a valid Class E driver’s license. The position may involve driving to various locations on and off campus to conduct University business.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are Benefits Important to You? 

Working at UCF has its perks!  In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick leave and paid holidays 

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, to go to the UCF Employee Benefits page click here . 

Who Are We? 

Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Facilities Operations - Lake Nona (F&S)

Work Schedule

Monday - Friday; 7:00 AM-3:30 PM

Type of Appointment

Regular

Expected Salary

$42,367.00 to $56,000

Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at  http://www.oie.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.