Yale Police Dispatcher

2022-12-05T00:00:00Z

Campus Police - Dispatch

77897BR

University Job Title

Police Dispatcher 2

Bargaining Unit

L34 - Local 34 (Yale Union Group)

Compensation Grade

Labor Grade C

Wage Ranges

Click here to see our Wage Ranges

Work Location

Central Campus

Worksite Address

101 Ashmun Street
New Haven, CT 06511

Work Week

Flexible or Non-Standard (for anything other than Standard)

Searchable Job Family

Police

Total # of hours to be worked:

40

Position Focus:

Under the supervision of the Yale PD Communications Manager, the Yale Police Dispatcher coordinates and dispatches police resources in response to various calls for service and emergency situations. Dispatchers are responsible for maintaining effective and efficient communications between the dispatch center, campus police officers, non-sworn department personnel, other university departments and personnel, outside emergency and law enforcement agencies, and the public. The Yale Police Dispatcher receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; provides appropriate dispatch responses to calls such as: emergency or non-emergency situations, operates communications equipment such as: computer, radio, telephone and related communications equipment; operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; monitors various cameras and alarm systems within the agency complex. Dispatchers are required to obtain several certifications including the State Certification for Telecommunicators, Emergency Medical Dispatch, Law Enforcement Dispatch, NIMS 100 and 700.

Essential Duties

1. Relays instructions, orders and information requiring knowledge of departmental policies, practices, procedures and reporting relationships. 2. Receives, records and services all incoming calls from officers, staff, students and the public, calling for police, medical and fire assistance or general information. Secures information from callers and dispatched officers. 3. Uses computer-aided dispatching software to input and retrieve data and to generate reports. Maintains various documents related to police and security activities. 4. Keeps abreast of activities within the community. 5. Establishes a working relationship with the New Haven Police Department. 6. Monitors computer-assisted systems, generates and distributes reports. 7. Coordinates vendor maintenance and support services for equipment. 8. Performs clerical functions incidental to office activities.

Required Education and Experience

Three years of related work experience and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

Required Skill/Ability 1:

Possession of a clear, concise speaking voice; courteous and diplomatic.

Required Skill/Ability 2:

Demonstrated ability to work under stress and emotional situations.

Required Skill/Ability 3:

Ability to use COLLECT and NCIC systems. Knowledge or ability to learn PowerPhone Emergency Medical and Law Enforcement Dispatch protocols.

Required Skill/Ability 4:

Demonstrated knowledge or ability to learn scheduling programs, camera’s systems, BullDog Mobile system, and all other systems required to accomplish the duties of a police dispatcher.

Required Skill/Ability 5:

Successful completion or ability to obtain State of CT Emergency Telecommunications Certification.

Preferred Education, Experience and Skills:

Prior experience with COLLECT and NCIC systems. Experience with PowerPhone Emergency Medical and Law Enforcement Dispatch protocols.

Weekend Hours Required?

Yes

Evening Hours Required?

Yes

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

W.L. Harkness Hall, 3rd Floor, Room 303

100 Wall Street, New Haven CT 06511

203-432-0849

[email protected]<mailto:[email protected]>

Note

Yale University is a tobacco-free campus