XR Experience Coordinator

103286BR

Campus: Tempe

Instruct Tech Analyst Sr (IT)

Job Description

ASU, a leading innovator in Higher Education, is looking for a dynamic individual to join our Learning Experience team, performing a variety of activities necessary to support and grow Dreamscape Learn and future XR initiatives at ASU. Successful candidates will have demonstrated experience providing operational excellence and a passion for customer service. ASU’s Enterprise Technology has over 500 employees, offering a variety of career paths in a high-energy working environment.  The technology initiatives we’re engaged in are transformative and unprecedented in Higher Education.   Consider taking the step and joining the Sun Devil team!

Work schedule may include evening hours and/or occasional weekends to provide event support.

This position will be based on the Polytechnic campus after several weeks of in person training on the Tempe campus

Job Family

Information Technology

Department Name

LX Space Success

Full-Time/Part-Time

Full-Time

VP Code

ASU Enterprise Technology

Grant Funded Position

This is a grant funded position. Continuation is contingent on future grant funding.

Salary Range

$65,000 per year

Essential Duties

• Coordinate operations of the Dreamscape Learn immersive spaces and ensure impactful experiences for learners. 
• Provide historical background of Dreamscape Learn for guests and guide them through the virtual reality (VR) experiences from beginning to end. 
• Provide excellent customer service to guests to ensure a positive experience. 
• Troubleshoot VR equipment including VR backpacks, VR headsets, infrared trackers, infrared cameras, etc. 
• Swap out defective equipment and handle the RMA process with external vendors. 
• Perform regular testing and maintenance of all virtual reality pods and equipment. Train, mentor, supervise, schedule, and evaluate a team of student employees. 
• Develop and cultivate strong working relationships with partners, both internal and external to ASU. 
• Assist students and faculty within the utilization of pod technology for VR development projects or other projects using Dreamscape Learn technology. 
• Manage, and maintain the Dreamscape Learn schedule through the web portal, Microsoft Outlook, or other scheduling software.  
• Ensure appropriate opening and closing of the Dreamscape Learn facility.  
• Ensure cleaning and safety guidelines are followed according to ASU standards.

Work schedule may include evening hours and/or occasional weekends to provide event support.

This position will be based on the Polytechnic campus after several weeks of in person training on the Tempe campus.

Minimum Qualifications

Bachelor's degree in Information Technology or closely related field AND 6 years providing instructional technology diagnostic and trouble-shooting support in a client server, cross platform environment. OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience providing operational leadership and excellent service to a diverse customer base, preferably in an educational and/or retail setting
• Experience providing advanced technical support, troubleshooting, and training for classroom technologies
• Experience monitoring and supporting a schedule of events in a high-volume environment
• Experience supporting virtual reality technologies
• Experience coordinating complex projects and managing related resources from start to finish
• Experience working in a lead position and coordinating the work efforts of a large team, including management of full time and student employees
• Experience maintaining cooperative relationships with internal groups and outside vendors to collaborate on projects, problem solve, or design solutions to technical issues
• Experience managing cases in reporting systems such as Salesforce, ServiceNow, and Zendesk
• Evidence of effective communication with both technical and non-technical users
• Experience leading small-group discussions and answering questions about developments in VR technology and other emerging technologies
• Ability to model empathy, compassion and emotional intelligence
• Experience hiring in a values-led organization, emphasizing diversity, equity, inclusion and belonging
• Ability to help foster a safe psychological space for all teammates where everyone can thrive
• Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment
• Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs
• Experience working with minors in an educational setting
• Willingness to learn how to support VR development and be able to test the quality of developmental VR experiences and occasionally assist with troubleshooting
• Ability to travel to other ASU campuses and willingness to occasionally travel out of state 

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking.
• Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds.
• Regular review of completed tasks.
• Work schedule may include evening hours and/or occasional weekends to provide event support.
• This position will be based on the Polytechnic campus after several weeks of in person training on the Tempe campus

Department Statement

The Enterprise Technology (ET) organization embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University.  We are a values-driven organization.  Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and
executes to meet the needs of our community of learners, faculty, researchers and staff. Our
work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our hybrid work environment prioritizes personal autonomy and trust around how work gets done. Staff touch base in person a few times per week with freedom to decide how, when and where.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. The ET fabric weaves together diversity, equity and inclusion applied in our daily work and interactions.  

Scale of impact. Our work changes the world. With 180k+ students/learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

COVID-19 Vaccination Requirements: Arizona State University is a federal contractor and subject to federal regulations which may require you to produce a record of a COVID-19 vaccination. For questions about medical or religious accommodations, please visit the Office of Diversity, Equity and Inclusion's webpage.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.