Work Management Center Specialist I

Job Summary

The Work Management Center Specialist I performs daily functions of the Physical Plant Work Management Center (WMC). Provides administrative support and follows-up on customer requests for maintenance issues, key and card programming requests, campus events, moving services, quality control inspections, waste and recycling management, pest control, restrooms and common areas, floor mats, custodial services and pressure washing. Processes WMC estimates, chargebacks and journal entries for completed event and building service work orders.
FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:

• Enters work orders submitted to the Physical Plant Work Management Center. Distributes work orders to shop supervisors via computerized work management software. Monitors and updates status changes. Updates completed work requests with labor hours, materials and contractors used.
• Trains student workers to assist with quality control inspections and office procedures. Ensures periodic quality control inspections are completed, service needs are reported, and records are updated in WMC.
• Works closely with Coordinator to ensure service and departmental moves are organized and performed correctly by contractor.
• Communicates with campus constituents regarding the specific needs, estimates and approvals for chargebacks. Performs journal transfers upon completion of final approvals for completed chargebacks.
• Maintains Outlook calendar of scheduled special event requests, reserved parking requests, and department vehicle reservations.
• Performs routine quality control inspections of campus facilities. Ensures compliance with contract specifications and department policies and procedures.
• Follows Work Management Center protocol for service and chargeback requests.
• Updates website information and provides training regarding Work Management Center responsibilities, such as, custodial schedules, FAQs, and policy and procedures for the areas of Maintenance, Custodial, Waste & Recycling, Pest Control, and Moving work requests.
• Processes incoming customer requests regarding University building access ID card requests, key requests and key transfers.
• Assists with departmental inventory procedures, processes equipment transfers, and dispositions.
• Serves as essential personnel and provides assistance in the event of an emergency on campus.

Other Job Duties:

• Serves as liaison with other offices regarding Building Services & Building Access responsibilities, policies, and procedures.
• Manages WMC related estimates and chargebacks, by verifying and auditing Work Day transaction details, generating forms, customer service follow up, and database manipulation.
• Other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires a high school diploma and four years of full-time experience directly related to the job functions.
• Relevant full-time experience in a fast-paced customer service environment.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Outlook), database manipulation, updating web pages, and using electronic file systems.

Preferred Qualifications:

• Experience in a building maintenance environment within a higher education setting.
• Experience with providing customer service dealing with repair, construction, moving, preventative maintenance, custodial, and other facility services.
• Experience with AiM/Assetworks database software and Go Work Management app, Adobe PDF, and Workday.

Knowledge, Skills, and Abilities:

• Knowledge of or ability to learn computerized work management systems, AiM database, and Go Work Management app.
• Skill in giving full attention to what others are saying, taking time to understand the points being made, and asking appropriate questions.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
• Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.
• Ability to interact in a professional manner with a diverse group of staff, faculty, students and the community in a service-oriented environment.
• Ability to adapt quickly to changing situations and environments.
• Ability to process and handle confidential information with discretion.

Pay Grade: 14