Web Operations Engineer 2

The role of the Web Operations Engineer 2 is to manage and administer Linux and Windows servers in an enterprise environment along with applications housed on those servers. These applications include streaming media technologies, content management platforms such as Drupal and WordPress, Research Information systems, and Digital Asset Management.
Document, communicate, and support staff on the best practices and recommendations for system health and integrity. Ensure the security of the computing environment by having a clear understanding of threats facing large computing facilities and current methods to thwart them.  
This is a highly technical staff liaison position that will generally not be creating actual web or multimedia content but is an operations-based position which is deeply involved in supporting the backend technology and infrastructure used to do so.
The incumbent for this position has demonstrated being self-motivated and provides proactive, unsolicited, contributions to improve the efficiency and workflow of the Web Operations group and areas that rely upon their services. They are dependable and work independently without oversight. Performs other duties as assigned.

Visit https://careers.temple.edu/careers-temple to learn more about the benefits of working at Temple University.

Required Education & Experience:
Bachelor's degree, preferably, in Computer Science or relevant technology and at least two (2) years of directly related technical experience. Experience with system maintenance, deployment, best practices, and coding standards. Experience with multimedia streaming technologies (preferably with Panopto, YouTube, and Vimeo). Experience Installing, upgrading, managing and troubleshooting enterprise level applications in Linux and windows environments. An equivalent combination of education and experience may be considered.. 

Required Skills & Abilities:
* System administrator skills, with intermediate knowledge of the Red Hat and Fedora Linux operating systems.
* Intermediate knowledge of MySQL or MariaDB.
* Exhibits introductory knowledge of WordPress and can perform tasks necessary for basic maintenance of WordPress websites (such as code deployments, plugin updates).
* Demonstrated communication skills along with the ability to interact with a diverse group of management and staff.
* Ability to coordinate trouble tickets and ongoing projects with multiple parties to ensure timely completion.
* Excellent verbal and written communications skills.
* Demonstrated ability to multi-task and coordinate multiple tasks at the same time.
* Intermediate knowledge of databases and networking. 
* Excellent customer service skills, in-person, via phone, and online, along with the ability to interact with a diverse group.
* A working knowledge of version control systems like git and svn.
* May be required to work with technical support staff located in other countries and time zones. 
* Ability to work during non-business hours for support, as needed.

Preferred:
* Will assist with special events (i.e., Commencement, Convocation) for the setup/breakdown of equipment and monitoring the streaming of the event via audio/video feeds.
* Strong analytical skills with the ability to multi-task and work under pressure with attention to detail.
* Intermediate system security knowledge.

This position requires a background check.

Please note this position will work remotely, the duration of remote work will be at the discretion of Temple University and the department.

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

In accordance with the City of Philadelphia's COVID-19 mandate, all Temple University students, faculty, staff, and contractors must be fully vaccinated before receiving authorization to work unless they have a medical or religious exemption approved by the University.  An individual is considered fully vaccinated two (2) weeks following the second dose of the Pfizer or Moderna vaccine or two (2) weeks following a single dose of the Johnson & Johnson vaccine. Individuals who do not meet the University's vaccination or exemption requirement will be prohibited from working until proof of full vaccination or an exemption is requested and approved.  For more information, visit the University's Vaccines web page at https://www.temple.edu/coronavirus/vaccines.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

To obtain additional information about Temple University please visit our website at www.temple.edu.  

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.