Watson Library Night and Weekend Supervisor

27234BR

Libraries-General

Position Overview

The Watson Library Night & Weekend Supervisor position is responsible for providing quality customer service support and supervision of service desk operations during specified night and weekend hours when classes are in session. The position is responsible for closing Watson library at midnight Sunday-Thursday during fall and spring semesters and 8 pm during the summer semester. Intersession work hours fall within reduced library operations hours and are determined by the supervisor.

In addition to overseeing circulation and related operations, the position provides research help support (in-person and virtual via chat) over specified time periods. This dynamic, user-focused position reports to the Watson Operations Manager and works collaboratively with Access Services and other library faculty/staff and student employees.

The University of Kansas Libraries support a safe and inclusive environment for all members of our diverse communities at KU. We are committed to building a diverse and pluralistic workforce and strongly encourage applications from diverse candidates. This position will demonstrate a commitment to advancing diversity efforts in the Libraries and contributes to an inclusive environment.

Job Description

70% Service Desk Management

• Manages operations of the Watson service desk during the specified night and weekend hours.
• Serves as the shift supervisor of Watson service desk student employees, overseeing and delegating tasks to maintain efficient operations and quality service to patrons.
• Supervises desk interactions with adherence to library circulation policies and procedures and sharing related questions/issues with supervisor and library staff.
• Consults with supervisor and appropriate staff regarding enforcement of library policies.
• Produces borrower cards and processes library fines in accordance with library policies and procedures.
• Responsible for building safety while working and closing the library per documented procedures, communicating any issues to supervisor and others as is appropriate.
• Provides quality customer service to library patrons, answering their questions and providing referrals as appropriate.
• Provides technology assistance to library patrons, troubleshooting software and hardware problems common to academic study and research activities.
• Logs and records various work activities (interactions with patrons, shelving, book retrievals, etc.) consistently as per related library procedures.
• Reports non-emergency building facilities issues to supervisor. Reports emergency facilities matters to Facilities Services, Public Safety and library staff per documented procedures.
• Supervises student employees during assigned work hours. Provides leadership and direction to optimize service and regularly communicates student employee work performance matters with the student supervisor.
  

• Assist patrons with general and in-depth reference and bibliographic questions in-person and online via chat.
• Works assigned research help shifts and provides chat service support beyond scheduled hours when possible.
• Consistently records research help transactions, takes part in ongoing training and regularly attends reference services meetings.

• Participates in special projects and/or duties as assigned by supervisor.
• Participates in training opportunities for job-specific and developmental purposes.

Required Qualifications

Preferred Qualifications

Contact Information to Applicants

Tonia Morgan
[email protected]

Additional Candidate Instruction

Applicants should attach a cover letter, resume/CV, and contact information for three professional references (including at least one previous or current supervisor) to this online application. Please use your cover letter to address how you meet the required and preferred qualifications.  An online application must be completed to be considered for this position.

• Application review begins Monday, March 4, 2024 and will continue until a qualified pool of applicants is received.

#LI-HR1

Advertised Salary Range

Minimum $38,000, final determination commensurate with experience

Application Review Begins

04-Mar-2024

Anticipated Start Date

25-Mar-2024

Primary Campus

University of Kansas Lawrence Campus

Employee Class

U-Unclassified Professional Staff

Work Schedule

Sunday-Thursday 3pm-12am

Job Family

Library Services-KUL

Work Location Assignment

On-Site

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, [email protected], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.