Are you ready to bring your skills to a world-class healthcare organization recognized as one of the top ten in the United States? Do you have a passion for the highest quality and patient happiness? Then please respond to this dynamic opportunity available with one of the best places to work in Southern California!
Cedars-Sinai is a nonprofit, independent healthcare organization committed to improving the health status of the communities we serve through:
- Leadership and excellence in delivering quality healthcare services
- Expanding the horizons of medical knowledge through biomedical research
- Educating and training physicians and other healthcare professionals
Quality patient care is our priority. Providing excellent clinical and service quality, offering compassionate care, and supporting research and medical education are essential to our mission. We have been recognized as #1 in California and eight years in a row on the "Best Hospitals" Honor Roll by U.S. News & World Report, 2023-24.
Summary of Essential Duties:
- The Clinical Patient Access Representative II is the primary clinical point of contact for patients accessing Cedars-Sinai Health System for appointments and care related questions.
- You will answer phone calls for both primary care and assigned specialties within the Health System.
- Schedule appointments, address patient clinical inquiries, issues, and complaints.
- Determines effective resolutions to complaints/disputes and handles all concerns with etiquette and professionalism.
- Provides outstanding service based on an effective intake, diligence and clinical competence with every call.
Education:
- High School Diploma or GED required
Certification/Licenses:
- Certified Medical Assistant License required
Experience:
- A minimum of 1 year of experience as a Medical Assistant required
- At least 1 year of experience answering multi-line and high-volume telephone calls in a healthcare setting or related field preferred
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.
Req ID
: 1598
Working Title
: Virtual Medical Assistant - 8-Hour Day Shift
Department
: CSRC Sched Reg Patient Access
Business Entity
: Cedars-Sinai Medical Center
Job Category
: Administrative
Job Specialty
: Admissions/Registration
Overtime Status
: NONEXEMPT
Primary Shift
: Day
Shift Duration
: 8 hour
Base Pay
: $21.02 - $31.53
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)
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