Vice Chancellor of Student Services

Updated: 20 days ago
Location: Valparaiso, INDIANA

Provides vision, leadership, coaching, and direction to all enrollment services and student success staff for the delivery of enrollment management and student development and success initiatives.
ENROLLMENT SERVICES
Provides vision, leadership, coaching, and direction to all enrollment management staff (Express Enrollment Center, Financial Aid, Student Records, Admissions/Recruitment, and other departments as assigned) for the delivery of enrollment management initiatives.

Designs and implements an enrollment services plan to successfully meet the campus-level metrics for revenue-generating enrollment, leading to completion, retention, and student success. This includes systematic and efficient handling of prospects and applicants, and communication with and recruitment of both, leading to enrollment conversion.

Coordinates recruitment communications with Systems Office.

Develops, implements, and evaluates a comprehensive enrollment management plan which includes recruitment and outreach initiatives, student success strategies, and program opportunities leading to transfer and/or completion (in collaboration with VCAA).

Develops and implements intentional and inclusive recruitment initiatives aligned with the College’s strategic plan.

Collaborates with campus and systems level leadership to foster relationships with K-14, workforce, and other community partners; develops an inclusive and safe environment that promotes and values diversity; and meets the needs of the Campus and College in the execution of the College mission and vision.

Establishes a system of communication aligned with Systems Office effort with prospects, inquiries, applicants, and registered students that builds strong and lasting relationships, ensuring consistency with existing statewide recruitment and retention efforts.

Develops a contact management recruitment strategy that utilizes the client relationships management tool (CRM), social networking and other forms of communication to recruit students, ensuring consistent efforts with other ongoing statewide outreach initiatives.

Prepares and submits short- and long-range lead generation and conversion goals as part of the overall strategic planning process; monitors outcomes and analyzes data for continuous improvement.

Collaborates with designated Systems Office executive(s) and/or the campus chancellor to lead professional development training opportunities for recruiters to assist in reaching individual lead generation and conversion goals.

Collaborates with designated System Office executive(s) and/or the campus chancellor to ensure compliance, including preparing and submitting reports, with College policies, procedures, and requirements established by legal statutes, board policies, and administrative decisions; interpret and enforce external agencies regulations, policies, and practices (Department of Education Title IV, FERPA, etc.)

Serves on local and statewide committees associated with job functions, or representing the College as needed.

Provides real-time recruitment/conversion reports consistent with those shared with college leadership at other campuses and Systems Office.
STUDENT SUCCESS
Leads the design, implementation, and assessment of a student success plan to successfully meet the campus-level metrics for student retention and completion.
Plans, organizes, and administers all student development programs and services in concert with the College’s mission, purposes, and resources with special emphasis on student retention, completion, and student success goals.
Works collaboratively with the Vice Chancellor for Academic Affairs to develop, implement, and evaluate a comprehensive enrollment management plan which includes recruitment and outreach initiatives, student success strategies, and program completion for graduates entering the workforce or transferring to a four-year institution.
Provides campus leadership that supports the academic mission of the College, fosters student development, and promotes collaboration among multiple departments through extra-curricular and co-curricular activities.
Serves as the Campus advocate for students and ensures students’ voices are heard and given value within the institution.
Provides leadership and vision to ensure successful delivery of services in the functional areas of student support services, which include advising, disability support services, judicial affairs and Title IX, student life, leadership and development, wrap around services, mentoring and coaching, counseling, and other non-instructional programs and services.
Adheres to the Council for the Advancement of Standards in Higher Education (CAS) guidelines.
Collaborates and develops an inclusive and safe environment that promotes and values diversity with other campus leaders and Systems Office staff.
Collaborates with campus leaders and System Office to lead professional development training opportunities for student success staff and other campus employees to assist in meeting retention and completion campus metrics.
Collaborates with campus leaders and System Office to ensure compliance, including preparing and submitting reports, with College policies, procedures, and requirements established by legal statutes, board policies, and administrative decisions; interprets and enforces external agencies regulations, policies, and practices (Department of Education Title IV, FERPA, Clery Act, Title IX, etc.)
Serves on local and statewide committees associated with job functions, or representing the College as needed.
Provides real-time persistence and retention reports consistent with those shared with college leadership at other campuses and Systems Offices.
Serve as the Campus’ Chief Conduct Officer for personal misconduct.
As a member of the Chancellor’s cabinet:
Assures assessment of functional area needs, investigates and develops alternative strategies, establishes priorities and goals, recommends implementation activities, and evaluates progress.
Oversees the development and administration of budgets for each functional area, and determines priorities for expenditures.
Serves as a model for strong leadership, develops and supports the Campus culture of team collaboration and commitment to delivering high quality services and outcomes by being student- and employee-centered.
Builds and sustains a process-managed organization and culture that delivers measurable value for the organization by targeting efficiency and cost optimization in functional areas.
Collaborates with other cabinet members to implement the College strategic plan across the campus service area.
Executes strategic initiatives and resource allocation at a local level to achieve college-wide and campus-level metrics.
Creates and maintains an environment where planning, development, and delivery of services for students occur in a creative and effective manner that fosters cultural and global awareness.
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
SUPERVISION RECEIVED: Chancellor
SUPERVISION GIVEN: Enrollment Services and Student Success staff


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