Veterinary Administrative Assistant

Colorado State University, United States

Updated: over 1 year ago

Location: Fort Collins, COLORADO

Deadline: 12 Oct 2022

Posting Details
Position Information

Classification Title	Temporary Hourly
Employment Category	Temporary
Is this an Hourly position?	Yes
Work Hours/Week	0-40
Overtime Eligible?	Yes
Position Location	Fort Collins, CO 80523
Does this position qualify for hybrid or remote work?	No
Description of Work Unit	James L. Voss Veterinary Teaching Hospital
Search Contact Email	[email protected]
Position Summary	Veterinary Receptionist at the Veterinarian Teaching Hospital provides excellent customer service to our clients and are the first and last contact with our customers. This is a administrative position with little to no animal handling. Our department is responsible for providing excellent customer service by answering the phones, checking in/out clients, and other admin task as assigned. Priority will be given to applicants who are able to demonstrate a knowledge of both large and small animal veterinary terminology. This position will be given a set schedule which will depend on the hospital needs for coverage. We are looking for someone who is flexible and willing to cover daytime, evening, weekends, and holidays. During our emergency hours Monday-Friday shifts are between 4pm-12 am and Saturday /Sunday with shifts between 6:30am-12am and Veterinary Teaching Hospital Holidays with shifts between 6:30am-12 am.
Position Minimum Qualifications	Seeking a self-motivated, multi-tasking, customer service focused, professional student employee who possess superior verbal and written communication skills. Must be responsible & reliable in a very fast-paced & professional environment Must be able to remain calm and focused during emergent situations Must commit to working at least 6 months in the position and have full availability to work weekends, holidays and school breaks (including breaks during the spring, summer and winter).
Preferred Qualifications	n/a

Posting Details

Working Title	Veterinary Administrative Assistant
Posting Number	202200740T
Department	Veterinary Teaching Hospital
Salary Range	$17.38 - $20.00/hour
Employee Benefits	Visit CSU’s Human Resources website for detailed benefit plan information for temporary employees in the following University benefit area: https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/
Close Date	10/12/2022
Special Instructions to Applicants	References will not be contacted without prior notification to applicant. Please send application materials to Anna-Lee Mercado, [email protected], Brittany Uhernik, [email protected], and Jenny Smith, [email protected]
Background Check Policy Statement	Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
EEO Statement	Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services. The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, [email protected] . The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, [email protected] . The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, [email protected] . Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education .
Diversity Statement	Ability to advance the department’s commitment to diversity and inclusion through research, teaching and outreach with relevant programs, goals and activities.

Essential Job Duties

Job Duty Category	Customer Service
Duty/Responsibility	Provides excellent customer service to clients, referring veterinarians, clinicians, and students by listening and assessing needs, as well as by applying a working knowledge of veterinary terminology to adequately communicate and support serves by supplying information and directing patient/client case inquiries appropriately. Assesses the emotional needs of clients and responds accordingly. Solves problems and directs activity by acquiring facts and assessing the severity of situations in accordance with needs and hospital policy. Apprises clients, veterinary students, and clinicians of any functional area guidelines, protocols and procedures. Utilizes multiple communication systems to successfully communicate vital information, route calls, and transmit messages. Utilizes phone and pager system.
Percentage Of Time	35%

Job Duty Category	Scheduling
Duty/Responsibility	Schedules appointments by matching available dates and times with client and clinician requirements; verifies availability of specialized departments and equipment. Educates clients, technicians, students or clinicians about appointment prerequisites to ensure delivery of requested/recommended services. Gathers information to determine if requested services are appropriate and apprises client of best situation for desired outcome.
Percentage Of Time	15%

Job Duty Category	Charge and Collect Payments
Duty/Responsibility	Audits charges, ensuring completeness and accuracy utilizing the patient’s medical record and information from clinicians, students, staff, clients and service areas. Works with Urgent care to enter any charges that are not accounted for. Explains policies regarding VTH’s billing system to students, doctors, staff and clients. Receives and posts payments for invoices. Balances and enters deposits from previous day’s transactions. Quotes prices for services. Educates clients about the hospitals billing process and extended service areas potentially entering charges the next business day.
Percentage Of Time	20%

Job Duty Category	Scanning and Report Review
Duty/Responsibility	Serves as a communication link between the daytime and the evening/weekend activities and services. Scans medical documents into the electronic medical records. Reviews reports and helps identify accounts that need attention. Utilizing reports to send invoices via email to clients at 7, 30, 60, 90 and 120 days.
Percentage Of Time	15%

Job Duty Category	Documentation/Ordering
Duty/Responsibility	Enters client and referring veterinarian data. Completes of appointment paperwork. Ensures that the hospital’s “Consent to Treat” authorization is signed by the client. Retrieves, assembles, files, maintains and copies medical records. Maintains the fax machine and printers. Monitors, orders and replenishes the brochures.
Percentage Of Time	15%

References

Minimum References Required	3
Maximum References Required	3

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