Salary: $4,304 - $5,212/month. Commensurate on experience.
Department: Veterans Services
Appointment Dates: Full-time temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Time Base/Hours/Units per Week: Full-time, 40 hours per week. Ability to work weekends and a flexible work time as needed and determined by operational needs.
Position Description: Under the general supervision of the Director of Veteran Services and New Student and Family Programs, and lead by the Associate Director of Veteran Services, the incumbent will provide comprehensive admissions and academic advising to prospective and current CSULB student veterans, service members, and dependents in support of their academic success. The incumbent will also serve as School Certifying Official for certification of U.S. Department of Veterans Affairs (USDVA) and California Department of Veterans Affairs (CDVA) education and vocational rehabilitation benefits for eligible students. The incumbent will provide information about Veterans Services to on- and off-campus constituencies.
Knowledge, Skills & Abilities: Demonstrated academic advising experience to prospective and current students, preferably veterans, service members, and dependents. Knowledge of U.S. and California Departments of Veterans Affairs educational benefits. Understanding of CSULB academic requirements, rules, regulations, policies and procedures. Working knowledge in a multi-cultural University setting. Familiarity with CMS database to retrieve student contact and academic information. Ability to use VA Once to enter and retrieve student veteran education benefits information. Outstanding communication skills both written and orally to communicate using grammatically correct English effectively on a one to one basis, email, over the telephone, or in a group setting to obtain information; explain policies, procedures, etc. to all levels of management, students, and employees from multiple cultures, genders, socioeconomic, and ethnic backgrounds. Ability to speak in public. Experience giving presentations. Strong interpersonal skills to establish and maintain cooperative working relationships and communicate clearly and effectively with students, peers, administrators, campus and University personnel, clients, state officials, vendors, professionals, management, etc. Ability to work as part of a team through close collaboration with colleagues and coordinate with others. Ability to establish and maintain cooperative working relationships and maintain a positive and respectful attitude. Ability to plan, manage, and prioritize simultaneous complex projects. Ability to exercise sound time management skills and control of projects and work pro-actively to mitigate delays, budget problems and any additional complication that my jeopardize operations of unit. Ability to manage, organize and demonstrate command of complex and continuously changing array of information, dates, places and people in a systematic way in order to optimize efficiency and minimize duplication of effort in the process of completing projects. Skill in analyzing information, problems, situations procedures etc. to define the problem, identify the relevant issues, and generate reasonable and appropriate alternatives or solutions. Fully functional knowledge of standard office procedures and practices. Proficiency in using PC computers utilizing programs such as Microsoft Office Suite (e.g. PowerPoint, Outlook, Word, etc.). Ability to consistently report to work on time prepared to perform the duties of the position.
Ability to lift ~25lbs. to carry documents from office, Campus, to program sites.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience: Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and two years of professional experience in one of the student services program areas required. Experience working with military veterans and service members strongly desired.
Equal Employment Opportunity: CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, medical condition, age, Vietnam era veteran status, or any other veteran's status. CSULB is an Equal Opportunity Employer.
To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at (562) 985-4101.
General Information: The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Benefits: Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Licenses / Certificates: CA Driver's License, Class C
Background: Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
Please read the full job announcement at http://www.csulb.edu/employment/. Refer to Job #1014207. CSULB is an Equal Opportunity Employer committed to excellence through diversity, and takes pride in its multicultural environment.
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