Veterans Benefits Processor (2 positions)

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
The Center for Military and Veterans Education’s (CMVE) Benefits Processing Office (BPO), located at the Virginia Beach campus, will support the CMVE/Veterans Affairs Offices by providing accurate and timely processing of enrollment certifications.
Functional Responsibilities:
• Set up/update the Enrollment Certification Request (ECR) gravity form (used by TCC students) each term.
• Set up/update Enrollment Manager for certifications for new terms and new programs.
• Review incoming ECR forms for certification in accordance with the Dept. of Veterans Affairs and State Approving Agency.
• Process/certify enrollment certifications using Enrollment Manager software. Responsible for all initial certifications for students using the GI Bill®. File records of enrollment certifications via ImageNow/Perceptive content.
• Send email communications to students for classes that cannot be certified for benefits explaining why and the next steps the student needs to take to get classes certified.
• Monitor and respond to students through several global email accounts on a daily basis.
• Collaborate with OIS to place mass “holds” that prevent students from being dropped due to non-payment for those using Post 9/11 GI Bill/CH33.
• Process (approve or disapprove) purchase orders from Tungsten. Collaborate with Veterans Readiness and Employment (VR&E) counselors to facilitate certifications for CH31 students. Prevent CH31 students from being dropped due to non-payment.
• Collaborate with CMVE Office staff for VMSDEP processing of benefits.
• Review and adjust DND (do not drop) holds throughout the term.
• Review outstanding CH33 tuition payments each term; provide status of these accounts to the business office throughout the term. Contact Dept. of Veterans Affairs as needed to reconcile accounts.
• Process expired benefits letters to the student, staff and business office for billing.
• Review certifications done by CMVE staff for quality and completeness.
• Assist campus staff with processing drops and withdrawals, graduations, suspensions, last date of attendance and all other mandated reporting requirements.
• Coordinate with CMVE staff for advising issues, i.e. Placement test results, self-placement, pre-admissions programs.
• Assist in training campus staff and work study students in submitting the enrollment certification request forms.
• Review all processes for continuous improvement.
• All other duties as assigned.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.