Veteran Affairs Coordinator

The Veteran Affairs Coordinator position is a full-time employment opportunity located onsite in Chandler, Arizona. This position advises and assists students with the process of using their Veterans educational benefits as well as other Title IV educational funding. They serve as a knowledgeable resource for VA students, as well as The University of Arizona Global Campus’s internal staff that are assisting them, regarding student finance questions and concerns. Veteran Affairs Coordinators also act as UAGC’s VA School Certifying Officials throughout the certification process and student life cycle. The Veteran Affairs Coordinator reports to the Military Financial Services Manager. The position includes providing service to military and veteran students in accordance with all policies, procedures, regulations and best practices for serving military and veteran students, including but not limited to: (1) the Department of Defense Memorandum of Understanding (DoD MOU), (2) the Department of

Veterans Affairs (VA) Principles of Excellence, and (3) the Department of Education’s 8 Keys to Veterans Success and (4) specific requirements of the each branch of service or VA educational benefit with which the student is affiliated.

Essential Job Duties:

• Maintain all VA Files for annual review purposes.

• Advise and assist students with the VA application process via telephone and/or email.

• Collect, track, and log VA documentation.

• Ensure documents are received, correctly filled out, and processed in a timely manner.

• Confirm coursework and attendance in CampusVue for VA students.

• Code appropriately in CampusVue.

• Initial data entry of VA certification information in the VA Once system

• Answer questions from internal UAGC staff regarding VA policy and procedures.

• Relay VA eligibility information to appropriate internal departments within UAGC as needed.

• Complete a monthly review on all VA student files to ensure that all necessary courses are certified correctly, VA payments are correct, and document a review in the students file.

• Assist students with understanding their VA Educational Benefits, how to use them and how to verify their attendance if needed.

• Reviews the aging report and customer balances

• Contacts the customer (via telephone/email) on past due balances

• Applies knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, misapplied payments and other issues as needed to provide quality customer service

• Creates recommendations for review by the Military Financial Services Manager on the acceptance of payment plans, settlement amounts, partial payments, time extensions, and the writing-off of receivables.

• Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs

• Communicate with students via phone, email, etc. to answer inquiries on educational funding questions and concerns in a timely manner

• Provide excellent customer service to students, internal customers, and any authorized external parties on all incoming and outbound phone calls

• Conduct and complete activities via CampusVue

• All other duties as assigned

Additional Job Duties (include but are not limited to):

• Participate in workgroup discussions with other departments to communicate student needs and identify issues for resolution

• Multitasks various aspects of the position while being able to prioritize daily work load in order to achieve account resolution goals as well as provide quality customer service.

• Works off an assigned set of accounts and will be measured on several performance goals.

• Both Managers and Employees must ensure on a weekly basis accurate and complete timecard for each day of the week. At the end of the pay period, each employee and his/her manager must confirm the accuracy of the records and approve the timecards. This includes ensuring that all requests for sick and vacation has been recorded and that all-time record entries are accurate.

Minimum Requirements:

• Proficient in Microsoft Office, Word, Excel, Outlook, and PowerPoint applications.

• Proficient in database contact management applications and contact management strategies.

• Knowledge of VA programs, federal financial aid programs and regulations.

• Excellent customer service skills—Verbal communication, phone skills, listening, informing, and customer focus

• Ability to follow University policies and procedures with good independent judgment

Preferred Qualifications:

• Financial Aid and Military experience a plus.

• Excellent customer service skills.

• Ability to communicate effectively, both verbally and written.

• Strong interpersonal skills

• Knowledge of CampusVue a plus

• One (1) year of experience in an educational setting or finance background Prior experience working in or with military

Education:

• Bachelor’s Degree preferred

For more information regarding this position, please contact us at [email protected].

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.