Vet Customer Svcs Specialist - IRP

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Job Title:
Vet Customer Svcs Specialist - IRP

Department:
Veterinary Medical Center | Small Animal Reception

Job Description

The Veterinary Medical Center at The Ohio State University is searching for a Veterinary Customer Sevices Specialist to have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned.

Required Education/Experience:

Per CCS Specifications, 2 years of experience in a customer services, healthcare or veterinary care environment.

Desired Education/Experience:

Prefer background in customer services, insurance verification and/or veterinary practice customer services. Ability to work in a self-directed manner while interacting with consumers, visitors, clinicians, technicians, and all other medical center faculty and staff; experience in analyzing and interpreting information; experience with electronic medical records systems and/or at least experience operating computers.

Hiring Range - $17.00 - $19.43

Additional Information:

Physical Requirements:

Sitting/staring at computer screens for long periods of time, Exposure to animal dander and/or zoonotic diseases, exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste

Location:
Veterinary Medical Center (0299)

Position Type:
Temporary (Fixed Term)

Scheduled Hours:
2

Shift:
Varying Shifts

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

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