UVA Recreation, North Grounds Recreation Center Facility Service Assistant - 2023-2024 Academic Year (Student Wage)

UVA Recreation, North Grounds Recreation Center, is seeking Facility Service Assistants for the 2023 - 2024 academic year.

Customer Relations/Service :  

• Provide a quality customer-service experience to all guests entering the facility based upon departmental Core Values. 
• Serve as information agents of UVA Recreation facilities, programs, and services. 
• Responsible for presenting a welcoming, informed, professional reception and departure culture at welcome desks  
• Actively monitor student, member, & guest access to UVA recreational facilities  
• Provide excellent customer service to create a positive environment for students, members, & guests; stays actively attentive to incoming and departing guests; make guests feel special and personally supported.  
• Provide customer support services by lending equipment, towels, keys; renting lockers; processing guest and group exercise memberships through Innosoft Fusion. 
• Consistently provide positive welcoming image of reception desks; wears visible nametags, logoed staff shirt, welcomes & thanks patrons regularly 
• Refers difficult transactions to either Facility Supervisor or Business Office as appropriate.  

Facility Operations:  

• Maintain cleanliness of fitness equipment and equipment floor by completing regular cleaning rounds, adhering to Fitness Equipment Cleaning Schedule and plan. 
• Provide cleaning service support by proactively assessing and sweeping lobby floors, vacuuming lobby walk-off mats, cleaning entrance doors & windows, cleaning and organizing reception stations, and emptying trash receptacles. 
• Assist Facility Operations Supervisor with daily facility operations including opening & closing procedures and daily tasks. 
• Support Facility Operations Supervisor with continuous maintenance and preparation of all areas including the gymnasium, multi-purpose rooms, courts, fitness rooms, and classrooms by performing room resets, event & reservation preparations, and event & reservation support. 
• Maintain safety throughout the facility by fulfilling assigned safety roles including but not limited to assisting with executing Emergency Action Procedures 
• Adhere to and enforce University and Departmental policies and procedures 

Requirements/Qualifications:

• Promote GREAT customer service in a RESPECTFUL environment 
• Dedicate 10-12 hours/week to the success of IM-Rec Sports 
• Available opening/closing shifts, Friday Nights and/or weekends, and Academic Breaks. 
• Successful completion of department training and Training Exit Exam 
• Attend regularly scheduled Facility Service Assistant staff meetings and in-service sessions 

Location of position: North Grounds Recreation Center

Compensation: $12.00/hour & $14.00/hour Special Event

MINIMUM REQUIREMENTS
Education: Current UVA student
Experience: None
Licensure: None
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.