UU Student - Admin/Clerical

University of Utah, United States

Updated: 9 days ago
Location: Salt Lake City, UTAH
Job Type: FullTime

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UU Student - Admin/Clerical
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Announcement
Details


Open Date 04/30/2024
Requisition Number PRN14795N
Job Title UU Student - Admin/Clerical
Working Title Summer Conference Coordinator
Job Grade SJ
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Type Non Benefited Staff / Student
Temporary? Yes
Standard Hours per Week 40 hrs/week
Full Time or Part Time? Full Time
Shift Variable
Work Schedule Summary
This is a non-benefitted summer position in which it is required to live-on-campus. This position begins May 13, 2024.
Days and hours will vary depending on conference groups’ schedules.
Is this a work study job? No
VP Area President
Department 01116 - Conference Services
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $13.00-$14.00/hour
Close Date
Job Summary
Summer Conference Coordinators are responsible for the day-to-day conference operations of the University of Utah. This includes establishing working relationships with community partners as well as working with a team of coordinators to facilitate groups staying on campus throughout the summer. This is a live-in, temporary position during the summer months only (dates are May 13, 2024, through August 3, 2024). The position requires a minimum commitment of 40 hours per week. Summer Conference Coordinators report directly to the Assistant Director of Summer Conferences. This position requires on-call duty as well as evening and weekend work. Other summertime commitments, including classes and university-sponsored extracurricular activities, will be evaluated to determine hiring eligibility.
Responsibilities
  • Attend one week of mandatory training beginning May 13, 2024.
  • Attend mandatory weekly meetings every Tuesday at 2:00 pm.
  • Provide customer service to all conference guests and summer students; this includes serving as a contact/troubleshooter for all guests.
  • Work scheduled desk shifts at the Summer Conference Guest Services Desks.
  • Assist with summer lockouts between 6 a.m. and 12 a.m. during scheduled shifts at the desk.
  • Handle any situations that arise. i.e.: overnight lockouts during assigned duty shifts, late check-ins, etc.
  • Respond to maintenance needs, communicating with the maintenance team.
  • Assign guests’ rooms and prepare check-in packets.
  • Communicate housekeeping needs and concerns with the custodial supervisor.
  • Communicate with Dining Services to understand groups’ expectations.
  • Establish a relationship with the Meeting Planner before arrival.
  • Facilitate and assist with on-site check-in/out for assigned conferences.
  • Use the StarRez program to accurately reflect guests in the residence halls.
  • Responsible for billing accuracy.
  • Answer all work-related calls in a timely manner. (Phone will be provided by Summer Conferences.)
  • Check and respond to all emails, phone calls, or Teams. (Work email will be provided.)
  • Other duties as assigned.
Minimum Qualifications
  • Must be a current U of U student.
  • Successful applicants will be detail-oriented, professional, and technologically adept.
  • Candidates must have experience in customer service, problem solving, effective communication, and critical thinking skills.
  • Applicants must also demonstrate the ability to perform the essential functions outlined below.
Preferences
  • Experience living in student housing at the University of Utah.
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * How did you hear about this position?
    • University of Utah Web Page
    • Internet: search engine, online job board, etc.
    • University of Utah employee referral
    • Career Services / Campus Job Fair
    • Community / Government Agency
    • Other / Unknown
  • * Are you a current University of Utah student?
    • Yes
    • No
  • * Do you have any other jobs with the University of Utah or University of Utah Hospitals and Clinics? If so, how many hours per week?

    (Open Ended Question)

  • * Do you have Summer Conference experience?
    • Yes
    • No
  • * Have you ever worked at the University Guest House or Housing & Residential Living? If so, list the department, position held, and dates.

    (Open Ended Question)

  • * Please list your campus community living experience and dates of occupancy, if applicable.

    (Open Ended Question)

  • * Have you ever been found responsible for violating residence halls or university policies? If yes, please describe the circumstances (your response will not necessarily bar you from this position).

    (Open Ended Question)

  • * Do you have any time commitments over the summer conference employment dates? Note – this includes any vacation, university-sponsored extracurricular activities, or class. If applicable, please include an official summer class schedule. Future employment will be based on availability and commitments (this includes a heavy class schedule). If yes – please explain in detail.

    (Open Ended Question)

  • * Describe your current understanding of the role of the Summer Conference Coordinator position.

    (Open Ended Question)

  • * What was intriguing to you about this position and why would it be a good match for you?

    (Open Ended Question)

  • * Provide an example of excellent customer service that you have offered in the past.

    (Open Ended Question)

  • * Provide an example of excellent customer service you have received.

    (Open Ended Question)

  • * Describe a situation where you have received unacceptable customer service. As a customer, what bothered you about this service? What was your response to the treatment that you received?

    (Open Ended Question)

  • * List any questions you may have regarding the role of a Summer Conference Coordinator you would like to discuss if you are granted an interview.

    (Open Ended Question)


    • Applicant Documents
    Required Documents Optional Documents
  • Cover Letter
  • Resume
  • Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  • Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission

    • University Human Resource Management
    250 East 200 South, Suite 125 Salt Lake City, UT 84111
    Contact us: (801) 581-2169 By Email: [email protected]

     


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