User Support and Business Analyst (ERA - VT SURE)

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Work type:Administrative & Professional
Senior management: Vice President for Research
Department: Research/Interdisc. Prog. - Admin
Location:Blacksburg, Virginia
Categories:Information Systems / Technology, Data Analytics / Security

Job Description

The User Support and Business Analyst position is with Virginia Tech’s Secure University Research Environment - Electronic Research Administration (VT SURE - ERA) team in the Office of Research and Innovation at Virginia Tech. The ERA team supports researchers using various tools to conduct research with data regulated by HIPAA (Health Insurance Portability and Accountability Act), GDPR (EU General Data Protection Regulation), and data subject to additional protections. The business analyst’s responsibilities include user onboarding and offboarding, user support, application administration, monitoring, and project onboarding and archiving. The position will support the Privacy and Research Data Protection program (PRDP) team with administrative controls for secure computing environments.

Position is hybrid and hybrid work schedule will be confirmed upon hire.

Required Qualifications

● Bachelor’s degree in Business Administration or related field, or related relevant experience.
● Demonstrated experience in business process analysis and redesign.
● Experience working with Jira or similar scrum, bug, and project tracking tools.
● Experience developing and administering training for automated business processes.
● Desire to take ownership, be creative with problem solving, and proactively secure the objectives of the business.
● Proactive approach toward learning and understanding of applications and technologies.
● Excellent communication and collaboration skills. Strong commitment to customer service.
● Organizational skills and the ability to prioritize and manage multiple priorities.
● Ability to work independently and within a team environment.

Preferred Qualifications

● Work experience in research administration at a university or an agency funding research.
● Agile/Scrum framework experience, work experience as Scrum Master.

Salary Information

Starting at $70,000; commensurate with experience

Review Date

November 28, 2023

Additional Information

Position is hybrid and hybrid work schedule will be confirmed upon hire.

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Kaitlin Winfree at [email protected] during regular business hours at least 10 business days prior to the event.