Receive, troubleshoot and resolve, or escalate all incoming requests for IT service and support. This is primarily done over the telephone, e-mail, chat, and remote assistance.
Thoroughly and accurately document customer interactions; including a complete description of the request with any associated symptoms, and a detailed synopsis of troubleshooting steps and outcomes. Help Desk analysts are also expected to regularly utilize and contribute to the Cherwell IT KnowledgeBase.
Participate in the design, testing and review of products and services deployed and/or supported by the Division of Information Technology.
Continually develop both people and technical skills by attending scheduled training, and use free time to learn new things on own initiative.Receive, troubleshoot and resolve, or escalate all incoming requests for IT service and support. This is primarily done over the telephone, e-mail, chat, and remote assistance.
Thoroughly and accurately document customer interactions; including a complete description of the request with any associated symptoms, and a detailed synopsis of troubleshooting steps and outcomes. Help Desk analysts are also expected to regularly utilize and contribute to the Cherwell IT KnowledgeBase.
Participate in the design, testing and review of products and services deployed and/or supported by the Division of Information Technology.
Continually develop both people and technical skills by attending scheduled training, and use free time to learn new things on own initiative.Receive, troubleshoot and resolve, or escalate all incoming requests for IT service and support. This is primarily done over the telephone, e-mail, chat, and remote assistance.
Thoroughly and accurately document customer interactions; including a complete description of the request with any associated symptoms, and a detailed synopsis of troubleshooting steps and outcomes. Help Desk analysts are also expected to regularly utilize and contribute to the Cherwell IT KnowledgeBase.
Participate in the design, testing and review of products and services deployed and/or supported by the Division of Information Technology.
Continually develop both people and technical skills by attending scheduled training, and use free time to learn new things on own initiative.Receive, troubleshoot and resolve, or escalate all incoming requests for IT service and support. This is primarily done over the telephone, e-mail, chat, and remote assistance.
Thoroughly and accurately document customer interactions; including a complete description of the request with any associated symptoms, and a detailed synopsis of troubleshooting steps and outcomes. Help Desk analysts are also expected to regularly utilize and contribute to the Cherwell IT KnowledgeBase.
Participate in the design, testing and review of products and services deployed and/or supported by the Division of Information Technology.
Continually develop both people and technical skills by attending scheduled training, and use free time to learn new things on own initiative.
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