User Services Specialist 3

University of Houston, United States

Updated: 11 days ago
Location: Houston, TEXAS

User Services Specialist 3 - (STA014396)  
Organization
: H0136 Technology Admin 

Description

 

Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.

  • Provides support to the academic public regarding intrinsic operating systems problems.
  • Analyzes and resolves the more complex computer programs or problems that cannot be resolved by less experienced user services specialists.
  • Provides informal hands-on training to users on the use of computers.
  • Develops and maintains current technical documentation and on-line helpfiles in Support Services.
  • Develops and may present short courses designed to introduce users to hardware and software supported by Support Services.
  • Participates in the development of software for Support Services on an as-needed basis.
  • Conducts projects to install or evaluate software or procedures in its use.
  • Provides support for printers and printer queues on the UH network.
  • May provide training to faculty, staff and/or students in a formal classroom environment.
    • Performs other job-related duties as assigned.

    EEO/AA 

    Qualifications

     

    Bachelors and 3 years experience

    Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of three (3) years of directly job-related experience.

    Additional Job Posting Information: 

    • Department is willing to accept experience in lieu of education
    • Department is willing to accept education in lieu of experience
    • Position is primarily located at the central campus and will relocate to the UH at Sugar Land instructional site before or by 2025.
    • This position may be eligible for Alternative Work Arrangements after training is complete.
     
    Salary: Commensurate with experience 
    Required Attachments by Candidate: Resume, Cover Letter/Letter of Application 
    Employee Status
    : Regular/Benefits 
    Job Posting
    : Apr 5, 2024, 3:58:56 PM

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