University Dining Supervisor

Ball State University, United States

Updated: about 2 months ago

Location: Muncie, INDIANA

Deadline: ;

Posting Details
Position Information

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Position Title	University Dining Supervisor
About this Opportunity	Ball State University has a professional leadership opportunity available in Ball State University Dining that offers an excellent benefits package, paid time off and the opportunity for work/life balance. The Supervisor positin is responsible for directing, overseeing, and leading all food and beverage operations within a Ball State University Dining. The successful candidate will lead and direct subordinates resulting in good organization and minimal stress, promote teamwork, and execute excellent customer service that exceeds customer expectations. To learn more about Ball State University Dining, please visit our website at: http://www.bsu.edu/campuslife/dining .
Our Statement on Inclusiveness	At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression.
Benefits and Community	Ball State University offers an excellent benefits package for eligible positions. Click here to explore options. Affordable Healthcare Retirement Tuition Remission (For eligible employees, their dependents, and spouse) Paid Parental Leave Professional Development
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:	https://www.bsu.edu/about/live-near-your-work
FLSA	Administrative Exemption
Hrs/Week	40
Length of Assignment	Full-Time At-Will
Position Function	Under the direction of the General Manager, oversee and supervise employees in achieving excellence in customer satisfaction, food quality, service of food, employee efficiency and productivity, financial goals, and compliance with safety and sanitation standards, HACCP standards, Indiana Food Service Code regulations, and rules, policies and procedures of Ball State University: additional functions include but are not limited to food service forecasting and record keeping, physical inventory, subordinate training, food and supply purchasing, communication, executing promotions and advertisements, complying with branded concept license and franchise agreements and standards of operations, executing detailed plans and arrangements, contributing to menu, recipe, and concept development, and participating on a limited basis in preparation and serving of food or cashiering.
Minimum Education	Associates degree from an accredited institution or equivalent combination of education, credentials, certification, and experience.
Minimum Experience	One year of direct or related work experience (exclusive of teaching) in commercial or institutional food service, with demonstrated leadership and dynamic team building skills.
Minimum Other	Skills in oral and written communication, strong analytical and problem-solving skills.
Authorization to work in the US	Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education	Bachelor’s degree from an accredited institution.
Preferred Experience	Five years of direct or related work experience (exclusive of teaching) in commercial or institutional food service, with demonstrated leadership and dynamic team building skills supervisory experience.
Preferred Other
Pre-Employment Screening	Requires successful completion of a background check.
Position Title(s) Supervised	Full-time and part-time Food Service Workers, Cashiers, Custodians, Group Leaders and student employees.
Required Certifications
EEO Statement	Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University	Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:	IN Indiana
Department	Woodworth Dining:134250
Department Information
Department Email or Phone Number	285-1967

Duties & Responsibilities

Ranking	1
Job Duty	Lead and supervise employees in executing correct, timely procedures in meeting license/franchise and department standards in relation to the preparation and service of all menu items, including but not limited to recipe preparation, food presentation, quality control, customer service, and sanitation and safety as defined by BSU manuals, handbooks, HACCP standards, Indiana Food Code, NRA ServSafe, and other industry standards; employ excellence in management techniques to exhibit evidence of teamwork and execution of excellent customer service that exceeds customer expectations in such areas, including but not limited to courtesy, speed of service, sense of urgency, product consistency, demonstrating a passion for excellence, utilizing fun and humor when appropriate, innovation and creativity, and other criteria.

Ranking

Job Duty

Lead and supervise employees in executing correct, timely procedures in meeting license/franchise and department standards in relation to the preparation and service of all menu items, including but not limited to recipe preparation, food presentation, quality control, customer service, and sanitation and safety as defined by BSU manuals, handbooks, HACCP standards, Indiana Food Code, NRA ServSafe, and other industry standards; employ excellence in management techniques to exhibit evidence of teamwork and execution of excellent customer service that exceeds customer expectations in such areas, including but not limited to courtesy, speed of service, sense of urgency, product consistency, demonstrating a passion for excellence, utilizing fun and humor when appropriate, innovation and creativity, and other criteria.

Ranking	2
Job Duty	Orient, coach, and train employees resulting in well-trained employees who consistently exhibit excellence in job knowledge and performance; ensure employees are well trained before working in any job assignment; provide accurate, balanced (positive and negative) feedback to employees regarding job performance and follow up on corrective measures; complete and maintain file documentation for all orientation, coaching, and training of each employee according to departmental procedures.

Ranking

Job Duty

Orient, coach, and train employees resulting in well-trained employees who consistently exhibit excellence in job knowledge and performance; ensure employees are well trained before working in any job assignment; provide accurate, balanced (positive and negative) feedback to employees regarding job performance and follow up on corrective measures; complete and maintain file documentation for all orientation, coaching, and training of each employee according to departmental procedures.

Ranking	3
Job Duty	Count safe and audit safe record; audit cashier reports and submit thorough, accurate, cashier check-out reports to bookkeeper; properly report and account for shortages in safe or deposits of sales; complete documentation, report all unaccounted monies (over $20.00) immediately to the General Manager and/or University Police; check and approve all cashier refunds to customers and audit the no sale transactions of each cashier to prevent cashier theft; maintain accurate and up-to-date meal card system, including but not limited to reporting lost cards, verify account status, and overseeing the recording of off line transactions; administer university and departmental policies as they relate to money handling and reporting; ensure cashiers properly ring sales to record product movement and product value related to each brand upon which royalty payments to brand licensors or franchisors are based.

Ranking

Job Duty

Count safe and audit safe record; audit cashier reports and submit thorough, accurate, cashier check-out reports to bookkeeper; properly report and account for shortages in safe or deposits of sales; complete documentation, report all unaccounted monies (over $20.00) immediately to the General Manager and/or University Police; check and approve all cashier refunds to customers and audit the no sale transactions of each cashier to prevent cashier theft; maintain accurate and up-to-date meal card system, including but not limited to reporting lost cards, verify account status, and overseeing the recording of off line transactions; administer university and departmental policies as they relate to money handling and reporting; ensure cashiers properly ring sales to record product movement and product value related to each brand upon which royalty payments to brand licensors or franchisors are based.

Ranking	4
Job Duty	Utilize the Cbord Menu Management computer system to prepare menu item forecasts to (a) determine production of foods for service, and (b) correctly submit service statistics for historical data via computer record; under firm deadlines, scrutinize purchase requisitions and approve amounts of foods and supplies to be ordered based upon forecasted projections of sales and menu items, inventory levels, and other indicators; manage purchasing assignment with the utmost in business ethics and following policies and procedures of Ball State University; maintain appropriate inventory levels of foods and supplies as assigned, with neither being over or under-stocked; complete weekly inventory of foods and/or supplies with a high degree of accuracy.

Ranking

Job Duty

Utilize the Cbord Menu Management computer system to prepare menu item forecasts to (a) determine production of foods for service, and (b) correctly submit service statistics for historical data via computer record; under firm deadlines, scrutinize purchase requisitions and approve amounts of foods and supplies to be ordered based upon forecasted projections of sales and menu items, inventory levels, and other indicators; manage purchasing assignment with the utmost in business ethics and following policies and procedures of Ball State University; maintain appropriate inventory levels of foods and supplies as assigned, with neither being over or under-stocked; complete weekly inventory of foods and/or supplies with a high degree of accuracy.

Ranking	5
Job Duty	Oversee and maintain adequate staffing following University procedures to schedule replacement employees; complete documentation related to scheduling regular and overtime staff; maintain correct telephone and address lists of all employees to facilitate this task; demonstrate a commitment to affirmative action and equal employment opportunity; communicate with peers and subordinates in a thorough, detailed, timely even-handed manner resulting in effective personal contact and/or the completion of management log entries that communicate necessary information to peers; attend shift meetings, unit and departmental management staff meetings, and relate telephone messages and/or other information accurately and in a timely manner; maintain confidentiality and ethical practices as relates to communications; in stressful situations, remain, calm, in control, and have a positive impact on others; manage disagreements effectively and create an environment where peers, employees, and customers are treated with dignity and respect and where rules, policies, and procedures are consistently administered.

Ranking

Job Duty

Oversee and maintain adequate staffing following University procedures to schedule replacement employees; complete documentation related to scheduling regular and overtime staff; maintain correct telephone and address lists of all employees to facilitate this task; demonstrate a commitment to affirmative action and equal employment opportunity; communicate with peers and subordinates in a thorough, detailed, timely even-handed manner resulting in effective personal contact and/or the completion of management log entries that communicate necessary information to peers; attend shift meetings, unit and departmental management staff meetings, and relate telephone messages and/or other information accurately and in a timely manner; maintain confidentiality and ethical practices as relates to communications; in stressful situations, remain, calm, in control, and have a positive impact on others; manage disagreements effectively and create an environment where peers, employees, and customers are treated with dignity and respect and where rules, policies, and procedures are consistently administered.

Ranking	6
Job Duty	Evaluate, investigate, and secure approval of General Manager and the Assistant Director of Personnel, or the Director, then issue warranted counseling or discipline to employees in a timely manner according to university policies and procedures; submit written documentation of all investigations, interviews, meetings, or conversations related to the situation in addition to copies of the properly issued disciplinary forms; accurately administer the union agreement and addenda thereto (including absence and tardiness policies and required record-keeping).

Ranking

Job Duty

Evaluate, investigate, and secure approval of General Manager and the Assistant Director of Personnel, or the Director, then issue warranted counseling or discipline to employees in a timely manner according to university policies and procedures; submit written documentation of all investigations, interviews, meetings, or conversations related to the situation in addition to copies of the properly issued disciplinary forms; accurately administer the union agreement and addenda thereto (including absence and tardiness policies and required record-keeping).

Ranking	7
Job Duty	Unlock facility for the day’s operations and/or secure the facility for the periods of closure; observe safety and security precautions to prevent personal or employee injury, and theft of university or employee property; maintain personal and unit keys in a safe manner to prevent unauthorized use.

Ranking	8
Job Duty	Establish, evaluate, and execute personal and unit goals, and contribute to departmental goal setting and achievement; serve in a contributory and effective manner on teams, committees, and task forces; demonstrate a professional appearance; wear clean, well-pressed clothing daily; follow prescribed dress code guidelines as outlined in departmental policies, rules, and regulations.

Ranking	9
Job Duty	Evaluate employee performance and complete timely formal appraisal forms impartially and in an unbiased manner; submit draft appraisals for the approval of the General Manager; properly conduct the performance review meetings with employees; route completed forms in a timely manner.

Ranking	10
Job Duty	Contribute to optimizing profitability through effective monitoring and supervision of food waste, portion control, inventory management, key control, theft and security controls, proper charging of sales to customers and employees by cashiers, and employees as they use and care for the facility, equipment, and furnishings; assist in evaluating food, labor, and other controllable costs; implement corrective measures as needed.

Ranking

Job Duty

Contribute to optimizing profitability through effective monitoring and supervision of food waste, portion control, inventory management, key control, theft and security controls, proper charging of sales to customers and employees by cashiers, and employees as they use and care for the facility, equipment, and furnishings; assist in evaluating food, labor, and other controllable costs; implement corrective measures as needed.

Ranking	11
Job Duty	Collaborate in executing an effective marketing and promotion program for the unit in conjunction with the General Manager, approval from the Assistant Director of Personnel, and Assistant Director of Operations.

Ranking	12
Job Duty	Provide planning of standard and custom menus, submit recipes for new menu items, and assist with development of sales mix for the unit; assist in planning and executing special events, catered events, and other non-routine food services.

Ranking	13
Job Duty	Coordinate an effective laundry procedure to ensure proper supply of clean linen; maintain neat, accurate, require records; report maintenance and repair needs of building and equipment in a timely manner.

Ranking	14
Job Duty	Perform food preparation, service and cashiering duties in emergency situations, and/or for short work periods to meet customer demand.

Ranking	15
Job Duty	Perform other related duties as assigned.

Posting Detail Information

Posting Number	202401491P
Number of Vacancies	1
Desired Start Date	03/25/2024
Position End Date (if temporary)
Open Date	02/22/2024
Applications Accepted Through Date	03/06/2024
Open Until Filled	No
Information regarding transcripts	The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter	In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University’s enduring values , including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’

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