Unit Computing Specialist

Position Details

Position Information

Recruitment/Posting Title	Unit Computing Specialist
Job Category	Staff & Executive - Food Services/Hospitality/Special Events
Department	Dining Services
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
Posting Summary	Rutgers, The State University of New Jersey is seeking a Unit Computing Specialist for the department of Dining Services. Reporting to the Assistant Director, this position provides expert technical assistance/troubleshooting to IT hardware and software related matters within Rutgers University Dining Services. Among the key duties of the position are the following: Answers end-user questions or researches and responds to questions within an appropriate time. Performs analytical, technical, and administrative work to plan, design, and install networked and stand-alone computer systems. Responsible for telephone and on-site support. Develops documentation, user procedures, training guides, and security procedures. Acts as liaison between vendors, within or outside of Rutgers University, pertaining to IT related matters on Dining Services projects. Conducts hands-on training sessions and instructional classes in hardware and software applications. Provides department wide A/V support for Catering Services events and equipment maintenance. Remains up to date in new developments and technologies. Performs other related duties as assigned or requested. Assists in the review, analysis, and procurement of technology and accessories for mobile devices for the institution and affiliates. Establishes and recommends standards for ordering supported products by corporate policies, security, and legal compliance. Assists with management of vendor relations providing products to the institution.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement
FLSA	Exempt
Grade	05
Position Salary
Annual Minimum Salary	76341.000
Annual Mid Range Salary	96571.500
Annual Maximum Salary	116802.000
Standard Hours	37.50
Union Description	Admin Assembly (MPSC)
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Requires a bachelor’s degree or equivalent education and experience plus two years relevant experience.
Certifications/Licenses	Position requires the use of personal vehicle in order to travel for business demands; a valid driver’s license will be required for this position.
Required Knowledge, Skills, and Abilities	Exceptional customer service, organizational skills, and interpersonal skills are required. Strong analytical and creative problem solving skills. Effective oral and written communication skills. Ability to absorb and retain information and conduct research into a wide range of computing related issues. Ability to keep up with all industry standards and trends pertaining to desktops. Must keep abreast of industry trends and changes in software and hardware technologies in order to improve service levels and advance the use of appropriate technologies.
Preferred Qualifications	Experience with E-Blaster, Buzzsaw, Eventmaster, Nutritionist, WRQ Reflection, Blackboard, Atrium, Sequioa and AS400, Aurora FoodPro, VOIP and Zimbra, preferred. Experience in a technical support or in a university IT support environment. Experience with support and maintenance of POS systems and credit card terminals. A+ certifications.
Equipment Utilized	Hardware: HP RP9 Point of Sale terminals HP RP2 Point of Sale terminals HP Tablet Point of Sale device Kiosk Information Systems – elo and Stealth kiosks Elavon credit card terminals A/V equipment Xhibit hardware IDMS workstations UKG timeclocks Software: Transact FoodPro FoodPro Processor SQL EventMaster UKG Workforce Central SmartSense ToGo Windcave Atrium Xhibit Agreements/Service Plans from These Vendors Advanced Hospitality (Aloha/NCR) Atrium Campus (formerly JSA) Aurora (FoodPro) CBORD (EventMaster) Digi SmartSense Dishout Huntington Technology Finance Inc. (Starbuck Connect) MVIX NCR PlayNetwork RHA Ricoh (Copiers) Soundtrack (Spotify) Stewart (Printers) Transact UKG (Timeclocks) Veritas (CDW) Orders, Reqs, POs for anything electronic IT handles / buys Cell phones Computers iPads/Tablets MVIX Digital Signage Players Printers SmartSense Gateways & Sensors Tablets TVs Wall Mounts
Physical Demands and Work Environment	Ability to lift and move computer equipment and maneuver underneath and behind desks as necessary.
Special Conditions

Posting Details

Posting Number	24ST1275
Posting Open Date	05/24/2024
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Rutgers University - New Brunswick
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement