UCSC Police Department Dispatcher

Updated: 1 day ago
Location: Santa Cruz, CALIFORNIA
Job Type: FullTime
Deadline: The position may have been removed or expired!
UCSC Police Department Dispatcher  
Business and Administrative Services [314]  
Police Department  
Police Department  
Career [2]  
Immediate Opening
Full time  
Position open until filled; unit is still accepting applications.
One (1) to three (3) 100% career positions available.
Step 1- Minimum Required Qualifications:
Applicants who meet the minimum qualifications will be selected to continue in the process outlined below.
Step 2- POST Entry-Level Dispatcher Selection Test Battery:
Non-exempt applicants who meet the minimum qualifications will be scheduled for this exam administered by the University Police Department. The exam assesses the following requirements: verbal, reasoning, memory and perceptual abilities shall be evaluated before hire to assure the presence of ability levels commensurate with the performance of dispatcher duties, as measured by the POST Entry-Level Dispatcher Selection Test Battery or alternative job-related tests of these abilities.
NOTE: Exemption to Step 2: Applicants who can show evidence of successful completion of probation during previous employment as a dispatcher AND can show evidence of successful completion of either the Public Safety Dispatcher's Basic Course OR the POST Basic Dispatcher Training Equivalency Examination within the last 3 years are exempt from the Step 2 requirement.
Step 3- Interview:
Applicants, who successfully pass Step 2 above, the POST Entry-Level Dispatcher Selection Test Battery or meet exemption for step 2, will be considered for search committee interview.
The top candidates will be interviewed by the Chief of Police.
Step 4- UCSC Police Department Background Investigation:
Authorized personnel at the UCSC Police Department, certified via POST as background investigators, will conduct the background investigation on applicants who successfully complete steps 1 through 3 above. Applicant information collected thus far in the selection process will be verified during this investigation.
Step 5 Medical and psychological exam.
Applicants who successfully complete all five steps of the selection process may be selected for hire.
Employees serve a 12-month probation period; training period will depend on experience at time of hire.  
Starting Salary Range: $24.55-$28.55/hourly. Salary commensurate with qualifications and experience.  
These positions are eligible for Full benefits.  
Union Represented  
Not Applicable  
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.  
This position is located in the Police Department. The Police Department is responsible for maintaining a public safety environment which supports the University's mission of education, research and public service, twenty four hours a day, seven days a week. Under the general supervision of the Records & Communications Manager, the incumbent staffs the Public Safety Dispatch Center, operating as a primary point of contact for life or property emergencies and general police, fire and Transportation and Parking Services (TAPS) transit services.  
Knowledge of two-way radio operations.
Experience with transit and/or para-transit dispatch.
Excellent communication and interpersonal skills to work in a number of capacities with professionalism and sensitivity, and maintain effective, cooperative working relationships with diverse populations.
Ability to coordinate vehicles to ensure service/responsiveness.
Speed and accuracy in word processing.
Experience using office computing systems including word processing, spreadsheets, database programs, and video display terminals.
Ability, or willingness to learn to use the internet and web based programs.
Ability to work in an organized manner sufficient to perform multiple tasks concurrently and consistently apply rules, regulations, procedures, and make decisions with established guidelines in an environment with interruptions, distractions and changing priorities.
Experience making independent and complex decisions without direct supervision.
Experience documenting information and maintaining accurate and legible records.
Experience or exposure to the public safety field.
Ability to work effectively under considerable pressure, and in emergency situations.
Effectively use the Incident Command System (ICS).
Ensure compliance with laws that pertain to Federal Privacy Act, Public Records Act, California Penal Code, California Vehicle Code, California Government Code, Family Education Rights and Privacy Act (FERPA) regulations, Department of Justice (DOJ) Policies, etc. when disseminating information.
Understand and evaluate emergency and technical information and relay as received. React quickly, efficiently, and calmly in emergency situations and adopt an effective course of action.
Listen accurately, retrieve facts, details, derive meaning, and draw conclusions. Speak distinctly and convey information clearly.
Remain courteous and professional under routine and stressful conditions. Exercise flexibility, good judgment and discretion.
Exercise a high level of customer service including sensitivity to the needs of customers with disabilities.
Plan and organize training material, lessons, including study guides and quizzes.
Present training material in a positive and impartial manner.
Recognize situations and circumstances that can lead to teachable training opportunities.
Document training for tracking purposes.
Prepare daily performance documentation of trainee's in specific categorized areas. Provide trainee's with consistent and timely feedback and provide the agency with a means of accurately memorializing a trainee's performance.
Complete written comprehensive evaluations that document and communicate information in an objective and precise manner.  
A Bachelors degree or an equivalent combination of education, training and experience.
Knowledge of the UCSC campus locations.
Knowledge of California Law Enforcement Telecommunications System (CLETS) messages and skill in understanding responses.
Certificate of completion of a Peace Officer Standards and Training (POST) compliant Dispatcher course.
Recent experience with police and/or fire dispatch.
Experience in the operation and procedures of police and fire, emergency preparedness protocol.
Familiarity with criminal law, civil law, university regulations, California codes and municipal ordinances.
Knowledge of Federal Communications Commission (FCC) regulations on communication by two-way radio.
Knowledge of Health Insurance Portability and Accountability Act of 1996 (HIPPA) standards.
Experience in the use of an E911 system; different telephone systems and multiline sets; Telecommunications Device for the Deaf (TDD).
General knowledge of transit policies and procedures pertaining to the institution of higher education.  
Must pass an extensive background investigation to include: identity check, criminal history check resulting in no felony convictions per California Government Code sections 1029, 1030, 1031(c), California Penal Code section 12021 (c), and 18 USC 922 (d) (9); background investigation may include a deception detection examination such as a polygraph or voice stress test.
Selected candidate must pass the Peace Officer Standards and Training (POST) Entry-level Dispatcher Selection Test Battery: An exception to this requirement will be given to candidates who can show evidence of successful completion of probation during previous employment as a dispatcher AND show evidence of successful completion of either the Public Safety Dispatcher's Basic Course OR the POST Basic Dispatcher Training Equivalency Examination within the last three (3) years.
Satisfactory completion of the California POST Dispatcher Certificate program and/or a combination of a current California POST Entry Level Test letter with a score of 55 or better, and Department of Justice (DOJ) California Law Enforcement Telecommunications System (CLETS) training within 12 months of date of hire.
Selected candidate must have completed a 120-hour POST Basic Compliant Dispatcher course OR be able to satisfactorily complete this course within12 months of hire. Preference will be given to candidates who have completed this course.
Must pass a pre-placement medical exam based on POST requirements. These requirements are arranged by the employer at no cost to applicant.
Must be at least 21 years of age at the time of appointment.
Possess a valid license to drive in the state of California and be able to travel to attend training, workshops or conferences away from the Santa Cruz, CA area.
Successful applicants will participate in the DMV Pull Notice Program.
Have earned a valid high school diploma or equivalent.
Meet and maintain all public safety dispatcher requirements for public safety dispatcher as established by law and POST including hearing, vision, and other physical/medical standards.
Must be able to work holidays, weekends and overtime on an emergency basis with short notice. Must be able to work alternate work schedule shift work. Shift assignment may rotate as needed. Hours of work may be on an 8, 10 or 12 hour plan.
Must be able to work for long periods of time operating computers without breaks.
Work in a confined area and cannot leave job site for meals.
Will be required to complete Title IX (Sexual Harassment) training every two years.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here:
UCSC is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UCSC owned or leased property, indoors and outdoors, including parking lots and residential space.  
Criminal History Review
Verification of License, Certificate or Degree
Post-offer Physical Exam  
See complete list under Special Conditions of Employment  
No, this position does not require an E-Verify Check.  
Cover Letter
Optional Doc #1
Optional Doc #2
Optional Doc #3  
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