Tuition and Fee Coordinator

27379BR

University Registrar

Position Overview

The Office of the University Registrar reports to the Vice Provost for Enrollment Management which includes the following functional units: Office of Undergraduate Admissions, Financial Aid and Scholarships, Student Information Systems and the Office of the University Registrar.
The Office of the University Registrar (OUR) is responsible for catalog and course scheduling, room reservations, student enrollment, tuition and fee assessment, production and maintenance of the academic record including the official academic transcript, enrollment certification, graduation and diploma production. 

The Tuition and Fee Coordinator manages enrollment services and records in relation to tuition and billing. The coordinator assumes all responsibility for student guidance through payment, appeal, and other specialized needs and serves as the tuition and fee escalation point for Enrollment Management Student Services, Academic Success, Academic Advising, and academic unit staff who serve students.  The Coordinator is cross-trained in Financial Aid and Student Accounts and Receivables systems, protocols, and procedures to deliver this specialized service. The Coordinator reports to the Assistant University Registrar for Records and Tuition Assessment, and works closely with all aspects of student success to assist in the transition, retention and graduation of KU undergraduate and graduate students. 

If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 10 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. KU is a great place to work! The University actively encourages applications from members of underrepresented groups.

Job Description

60% Student Services

• Triages the needs of critical student populations to the university including transfer, online, adult learner, graduate, and satellite campus students for KU and affiliated KUMC students.
• Resolves individual student tuition/fees issues and provides appropriate student/staff guidance for next steps.
• Office of the University Registrar liaison to Student Accounts & Receivables
• Assists students with Vocational Rehab, and related third-party payment support.
• Provides support for all front-line student service areas when students have billing questions that are beyond their expertise.
• Offers support for students in extenuating circumstances with their bill aiding with navigating the complex tuition and fee system.
• Works closely with the Academic Success Leadership Team and the KU Student Finances Workgroup on new and continuing student intervention efforts related to recruitment, retention and completion.
• Serves as the Plan to Pay Initiative coordinator.  Trains for calling campaigns; acquires, curates, and manages calling lists; manages call assignments; tracks assessment data.
• Stays informed on federal, state, and institutional policies and procedures.
• Trains and updates academic and student support personnel related to student plan codes and sub-plan codes as they are directly tied to student payment and other identifiers.

• Evaluates and makes recommendations to leadership on policy, process, and technological improvements to enhance the student experience.
• Manages and reports individual student data upon request to resolve issues or to explore process improvement.

• Trains university staff on transactions related to enrollment, records, and tuition and fees.
• Works closely with Associate University Registrar on relevant Comprehensive Fee Schedule coordination, testing, and implementation.
• Coordinates with Assistant University Registrar for Technology, Reporting, and Residency to create an clear and logical tuition and fee website.

• Proactively identifies process and procedure gaps and develops strategies to improve efficiencies.
• Participate in relevant professional development.
• Contribute to committees or projects as assigned.
• Provides departmental data relating to service usage and trends other relevant strategic information.

Required Qualifications

Preferred Qualifications

Contact Information to Applicants

Casey Wallace
[email protected]

Additional Candidate Instruction

In addition to the online application, the following documents are required to be considered for this position:

Incomplete applications will not be considered.

Advertised Salary Range

$48,000.00

Application Review Begins

25-Mar-2024

Anticipated Start Date

06-May-2024

Primary Campus

University of Kansas Lawrence Campus

FLSA Status

Administrative

Employee Class

U-Unclassified Professional Staff

Job Family

Advising,Career&StudentSrv-KUL

Work Location Assignment

Hybrid

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, [email protected], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.