Updated: 1 day ago
Location: Detroit, MICHIGAN
Job Type: FullTime
Travel Specialist, Concur System
Number of Vacancies
41 - Purchasing
Essential Functions (Job Duties)
Responsible for the administration of WSU's travel software, including system testing, implementation and training. Provide local Help Desk services to the University community.
Oversee and maintain the Travel & Expense software application. Test new system functionality; coordinate data feeds to and from software application; monitor standard accounting extract (SAE) feeds to Finance and assist in updating new profiles.
Ensure discounts and other logistics pertaining to vendor agreements are reflected in the application. Assist in gathering relevant data for vendor review and selection, and service level agreement reviews.
Develop and provide program training for university employees, including travel policy and system functionality. Update training materials and job aids, as needed.
Provide Help Desk services and technical support to the university community for Travel & Expense processes and travel policy inquiries, including specialized WSU group travel, team travel and guest travel.
Regularly sample and conduct audits of expense reports to ensure compliance with university travel policy.
Coordinate reconciliation process with General Accounting, Cash Management and C&IT to ensure reimbursements to employees and payments from WSU to travel card provider are accurate and timely.
Review/Update WSU Travel website and any in-application content for functional and informational updates.
Assist in developing travel policy changes and documentation of system upgrades and configuration changes.
Assist departments with questions and inquiries involving the use of the Travel & Expense reporting tools.
Maintain confidential information.
This position requires a high level of commitment and enthusiasm.
Perform other duties as assigned.
Bachelor's degree from an accredited college or university with a degree in business or finance or equivalent combination of education and experience.
Minimum of five (5) years of relevant experience.
Reasonable knowledge of accounting principles.
Prior Experience with Travel and Expense transaction processing.
Comfortable working with technology and having basic knowledge of how systems are set up, maintained and integrate.
KNOWLEDGE, SKILLS AND ABILITIES
CUSTOMER VALUE CREATION: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction and excellent results for the customer; demonstrates a high level of service delivery; provides proactive support; prioritizes customer needs and manages service failures.
INTERPERSONAL SKILLS: Builds and maintains trusted relationships with associates and customers; develops and maintains effective working relationships with others; direct and diplomatic in dealing with others to achieve goals; demonstrates sincere interest in others and their concerns.
ATTENTION TO DETAIL: Follows detailed procedures and ensures accuracy in documentation and data; carefully monitors process and organizes systems of records.
ACCOUNTABILITY: Holds self and others accountable for results. Conveys a sense of urgency and drives issues to closure; follows through on and meets commitments.
MOTIVATIONAL SKILLS: Strives to improve or meet a standard of excellence; readiness to act on opportunities; persistent in pursuing goals despite obstacles and setbacks.
TEAMWORK SKILLS: Works cooperatively with others to achieve results; values other's input and expertise; acknowledges other team members' concerns and contributions; solicits ideas and opinions of other team members; supports team decisions.
ANALYTICAL SKILLS: Evaluates data critically; identifies and defines problems, determines the probable causes and suggests solutions.
COMMUNICATIONS SKILLS: Ability to communicate clearly, concisely and professionally both orally and in writing. Strong interpersonal skills are a must.
TECHNICAL SKILLS: Proficient in the use of complex administrative systems software, preferrably in the higher education environment. Proficient with Microsoft Office suite, especially Word and Excel.
Experience working with travel agencies and travel card providers is preferred.
Experience administering a travel program is preferred.
Experience with administration of web-based systems including upgrades, testing, and integration preferred.
Experience working with Travel and Expense systems highly preferred.
Professional/Administration & Supervisory/Management
Fiscal Year of Job Open Date
Job Open Date
(When job is posted in the system)
Job Close Date
(or until suitable candidate is found)
Is this position reposted?
None (New Posting)
Background Check Requirements
University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting to work. If you are offered employment, the University will inform you if a background check is required.
Instructions for submitting your application:
Articulate your experience with travel management systems, if any.
Represented Position Message
Salary (Hire Max)
Is Position Bump Ineligible?
(Non-Academic, Represented positions only. Select 'No' for Academic. Select N/A if Non-represented.)
**NOTE: If 'Yes' is selected, then this is a Bump Ineligible Position (BIP). The person who bids or hires into this 100% grant funded position has no bumping rights upon grant expiration or in a reduction of force.
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