Transition of Care (TOC) Health Navigator PAT NAVGTR NON-CLIN 2 CX

Details

Posted: 08-Feb-24

Location: Sacramento, California

Salary: Open

Categories:

Academic/Faculty
Healthcare Administration

Internal Number: 4999498

Transition of Care (TOC) Health Navigator PAT NAVGTR NON-CLIN 2 CX
Job Summary
The Transition of Care (TOC) Health Navigator is primarily responsible for providing outreach efforts to a group of patients from a shared patient list in the hospital inpatient and/or Emergency Department (ED), and other UCDH Care settings. This task-oriented role will utilize the established model of care and serve as a non-clinical resource and liaison for patients, their families, and providers for all post-hospitalization patient needs within 30 days, or more if needed, of discharge.
The TOC Health Navigator will connect patients and their families to a broad range of services, amenities, and information to improve and ensure satisfaction with the care experience and optimize care and clinical outcomes.
Responsibilities include but are not limited to these essential functions:

• Support case managers and their departments to ensure follow-up during post-hospitalization
• Intake and scheduling
• Documentation and communication
• Insurance verification/authorizations
• Education and professional development
• People skills

Apply By Date
(February 15th at 11:59 pm)
Minimum Qualifications

• Experience working within a complex health system environment
• Demonstrated recent strong customer service skills
• Knowledge of all-payer systems, procedures, and regulations including Medicare, MediCal, Managed Care, and Third Party and experience obtaining authorizations
• Knowledge of use and proficiency with computers, including mainframe applications such as WEB-based search engines, and other software programs, including Microsoft Office Suite
• Competent decision-making and problem-solving abilities and adept at initiating actions and effective resolution and follow through to ensure appropriate utilization of clinical resources for patient care, completion of department activities/projects, demonstrating good judgment and common sense; analytical skills to review all available information, conclude, develop, and evaluate alternatives, develop solutions, and monitor processes
• Physical and emotional stamina to regularly work within tight frames and critical deadlines, deal with upset, irate, or hostile members of the public, handle sensitive and confidential information, and perform tasks requiring long periods of concentration
• Ability to communicate effectively both orally and in writing in an informative and diplomatic manner with referring/network physicians, hospital administration, faculty, staff, patients, and the public; knowledge and ability to utilize effective listening and questioning techniques, and proof-reading skills
• Ability to exercise initiative, originality, and judgment in applying established principles and practices to unique and complex problems that involve multiple variables
• Ability to multitask and set priorities, organize work independently, and set up and maintain manual tracking systems for authorizations, follow-up, preliminary referrals, etc.
• Ability to work effectively in an area with constant interruptions and traffic, including noise from telephones, staff conversations, and office equipment
• Ability to work independently in a fast-paced, demanding environment with minimal supervision
• Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
• Ability to recognize and maintain confidentiality of patient information and comply with all HIPAA laws
• Strong communication and interpersonal relationship skills to establish and maintain effective relationships with patients, families, team members, and hospital staff in a wide variety of positions and departments; ability to be sensitive and effective with persons representing a broad spectrum of social, ethnic, and economic backgrounds
• Ability to read, write, speak, and understand the English language and to utilize Medical Interpretation Services
• Good organizational skills, ability to independently coordinate a variety of tasks and functions, ability to set priorities, and recognize situations requiring clinical intervention, ability to be flexible and responsive
• Ability to remain calm, professional, focused, and work effectively in a fast-paced work environment

Preferred Qualifications

• Bachelor's degree in a related area and/or equivalent experience/training
• Multilingual
• Knowledge and experience with community resources and transition of care
• Knowledge of standards and regulations, medical practices and procedures, medical terminology, disease categories, and services provided in an ambulatory and institutional setting
• Knowledge of medical resources in the community and UCDH
• Ability to coordinate those resources to assist with appropriate coordination of post-hospitalization services for patients discharged from UCDH
• Ability to identify own professional strengths and weaknesses and to engage in activities designed to enhance effectiveness
• Ability to maintain accurate, up-to-date records and logs, and compose reports, correspondence, and summaries in a comprehensive, organized manner
• Knowledge and understanding of UCDH institutional goals and principles
• Must have the ability to learn the dynamics of the organization, both operational and political
• Must be resourceful and diplomatic in facilitating the completion of projects

Department Description
The Transitions of Care department at UC Davis Health is dedicated to developing and implementing an effective and cost-efficient system of delivering and managing patient-centered, team-based quality care. The department has several key programs, including the Multi-Visits Patients Program, which ensures patients receive appropriate care in the most appropriate setting, the Health Navigator Program, which coordinates post-discharge care needs to ensure a smooth transition and optimal outcomes, the Post-Discharge Automated Call Program, which provides an additional layer of support to patients after they leave the hospital, and the SNF Collaborative Program, which improves the quality of care for patients discharged to skilled nursing facilities by collaborating with local SNFs. Together, these programs demonstrate the department's commitment to providing comprehensive and coordinated care to patients throughout their healthcare journey.
Position Information

• Salary or Pay Range: $24.85 - $38.41
• Salary Frequency: Hourly
• Salary Grade: 141
• Payroll Title: PAT NAVGTR NON-CLIN 2 CX
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100% - Full time
• Shift Hours: Variable (10 hours) 4 days
• Location: North Addition Office Building, Sacramento, CA
• Union Representation: Yes - CX - Clerical & Allied Services
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: On-site

Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis Health offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility rules by visiting our handy Benefits Summary and our Benefits Page

• If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations, and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
• High-quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Paid time off for professional development as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance is offered including additional life, short/long term disability, pet insurance, and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity, and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands and Work Environment

• Hours are variable and work-dependent but will include coverage on weekends and holidays
• Able to work variable hours and weekends, with occasional overtime and some restricted vacation times due to the operational needs of the department
• Able to work in clinical areas

Special Requirements

• This position is a critical position and subject to a background check and drug screen. Employment is contingent upon the successful completion of background investigation including criminal history, identity checks, and drug screen.
• As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs , as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

Diversity, Equity, Inclusion and Belonging
At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here.
As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere #CA-ZM
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucdmed/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=5&JobOpeningId=64441&PostingSeq=1
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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About University of California Davis Health System
UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.
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