TRAINING SPECIALIST - DEVELOPMENT

Req #: 232123
Department: UW MEDICINE IT SERVICES
Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/
Job Location Detail: HYBRID - Primary remote, but requires occasional trips to Seattle-area hospitals to solve application issues.
Posting Date: 03/18/2024
Closing Info: Closes On   03/20/2024
Salary: $8,738 - $10,000 per month
Other Compensation:
Limited Recruitment: Open to Department employees only
If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply.
Shift: First Shift
Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

UW MEDICINE IT SERVICES has an outstanding job opportunity for a TRAINING SPECIALIST - DEVELOPMENT position.

PLEASE NOTE: This position is open to current UW Medicine IT Services employees only.

WORK SCHEDULE

100% FTE – 40 hours per week

Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-Friday

POSITION HIGHLIGHTS

Develop new curricula and materials to support EHR application projects.

Utilize continuous quality improvement principles to evaluate and revise existing curricula as part of the routine maintenance of the EHR application training programs and materials.

Deliver course content for a variety of learning modalities including instructor-led classroom and virtual courses,  e-Learning solutions, and "in-service" sessions in outpatient and inpatient settings.

DEPARTMENT DESCRIPTION
UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine.  UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW).  In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s).  ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

PRIMARY JOB RESPONSIBILITIES

You develop enterprise-focused learning objectives, course outlines, assessments, storyboards, instructor manuals, participant materials, job aids/tip sheets, and other supplementary training deliverables.

You support Senior Training Specialists in deconstructing defined clinician workflows into specific tasks and steps and incorporating them into clear, concise training materials, job aids, and other documentation for use during clinical information systems training, implementations, new functionality releases, and quarterly updates.

You maintain consistency and alignment of curriculum at an enterprise level, using standard tools and templates.

You apply principles of adult learning theory, group dynamics, and group facilitation.  Additionally, under the guidance of Senior Training specialist, you apply needs analysis, program design and evaluation, and change management into day-to-day practice, course delivery and program offerings.

You document requirements for the EHR training domains.

You collaborate with technical teams, CIS Education Domain Analysts, and CIS Educators to ensure system functionality and patient data in the training domains.

You effectively conduct a variety of instructor-led and virtual clinical application classes, in a classroom and/or direct care setting, to health care providers.  Training is defined as both group instruction and one-on-one, and includes, but is not limited to, nurses, physicians, respiratory care specialists, nutritionists, social workers, rehabilitation therapists, supportive staff, expert users, and students.

You partner with Senior Training Specialist – Delivery to provide content to the Clinical Applications Communication Lead, CIS Communication and Program Support Analyst, and CIS Assistant Director of Education for department-specific communications regarding curriculum, as needed.

You provide onsite and remote application usage support for staff and clinicians, both during business hours and on a rotating schedule of non-business hours, for application implementations, scheduled and unscheduled application downtimes, and on an ongoing basis.

You participate in interview teams for new Education/Training Specialist applicants and provide feedback to hiring manager.

REQUIRED QUALIFICATIONS

Bachelor’s degree in Healthcare, Education, Instructional Design, Technical Writing, Business Administration, or a related field or equivalent education and/or experience.

3+ years of overall experience to include the below.

2+ years of experience designing and developing curricula in a complex environment, using standardized instructional design methodology and adult learning theory.

2+ years of experience designing and developing curricula that integrate information technology solutions with end user workflow.

Excellent verbal and written communication skills, including:

• Experience writing, proofing, and editing courseware content for grammar, accuracy, and clarity.
  
• Experience presenting effectively and confidently, tailoring delivery for desired results.

Experience creating multi-media and eLearning programs using authoring tools such as Captivate, Lectora, Camtasia, Storyline, and Firefly, and experience with designing education that incorporates web technologies.

Proficiency in MS Outlook, Word, Excel, PowerPoint, Publisher, Adobe Acrobat Professional, and SharePoint.

Familiarity with project planning and control techniques, such as work breakdown structures, critical path analysis, resource analysis, and conflict resolution.

Familiarity with project risk management.

Ability to synthesize operational data, literature, and verbal input into appropriate policy and procedure.

Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors.

CONDITIONS OF EMPLOYMENT

This is an Information Technology deadline-driven work environment.

The individual in this position is expected to work normal daytime hours.  The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies.  This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.

Must coordinate projects without direct supervisory authority.

Must work within the constraints of multiple technical environments.

The individual in this position must learn many organizational structures and cultures and continually foster collaboration.

Ability to communicate effectively in English, both verbally and in writing.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center.  UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored.  Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team .  Join our mission to make life healthier for everyone in our community.  #monster

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Open to Department employees only If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply.