Tools Support Analyst

IT Website Development

Full Time

78867BR

Job Summary

Ready to Launch Your Career to New Heights? We’re Looking for a Stellar Tools Support Analyst!

Are you passionate about continuous integration, relentless in the pursuit of streamlined processes, and eager to be at the heart of a transformative Agile environment? If you have a knack for problem-solving and thrive in a dynamic, collaborative workspace, this is the opportunity you’ve been waiting for!

What’s the Mission?
As our Tools Support Analyst, you’ll be the backbone of our software development life cycle, ensuring that our suite of tools is always firing on all cylinders. You’ll collaborate with cross-functional teams, provide expert-level support, and drive the optimization of our Agile and DevOps practices.

Your Launchpad:

• A mission-driven organization that’s leading the charge in advancing health worldwide.
• A supportive, inclusive culture where your ideas are valued and your growth is fostered.
• A team that’s as passionate about technology and innovation as you are.

• Tool Mastery: Administer, troubleshoot, and optimize our suite of DevOps and Agile tools.
• Collaboration: Work closely with development, operations, and project teams to champion Agile best practices.
• Innovation: Contribute to the continuous improvement of our processes and tools.
• Support: Provide stellar support and training to our teams to maximize efficiency and productivity.
• Problem Solving: Tackle challenges head-on, with a focus on sustainable and efficient resolutions.

• Experience: Experience in DevOps or Agile environments, with a track record of supporting related tools.
• Tech Savvy: Proficient with tools such as Jira, GitHub and GitHub Actions, SonarQube, Docker, and similar technologies.
• Agile Advocate: Understanding of Agile methodologies and frameworks like Scrum and Kanban.
• Communication: Excellent verbal and written communication skills, with an ability to articulate complex concepts to a diverse audience.
• Team Player: A collaborative mindset and the ability to work effectively in a team-oriented environment.

• Competitive salary with performance incentives.
• Comprehensive health, dental, and vision plans.
• Generous vacation and PTO policy.
• Continuous learning opportunities with access to training and development programs.

Are you ready to take control of your career and join a team that’s as driven as you are? If you’re nodding your head with excitement, we want to hear from you! We encourage you to apply for this position even if you aren’t an exact fit. We can’t wait to welcome you aboard!

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. UCSF is technologically and organizationally complex, with both centralized and departmental IT units providing support for enterprise and specialized services. UCSF IT provides education, research, and health technology services, along with shared infrastructure, security, analytics, application, and customer support services, and is essential to the organization’s ability to support growth, mitigate security risk, and manage, store, and share sensitive information.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Broad knowledge of various areas of IT.
• 3+ years of relevant progressive experience.
• Thorough knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.
• Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software and networks.
• Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions.
• Advanced skills associated with programming design, modification and implementation. Basic knowledge of secure software development. Demonstrated ability to create software specifications.
• Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines.
• Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of and experience troubleshooting client, server and peripherals-related issues and actions that can be taken to improve or correct performance. Experience in incident response and digital forensics, including data collection, examination and analysis.
• Ability to write technical documentation in a clear and concise manner.
• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

Preferred Qualifications

• Demonstrated experience with database administration. Working knowledge of database management systems and standards. Knowledge relating to database system design. Advanced database querying and modeling skills working with moderately complex databases.
• Familiarity with logical data design and data mapping or data conversion.
• Demonstrated testing and test planning skills.
• Familiarity with data quality and governance issues and requirements.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

007309 INFO SYS ANL 3

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Flexible (combination of onsite and remote work), Mission Center Building (SF)

Additional Shift Details

M-F 8-5