Test Center Operations Coordinator

Position Title:
Test Center Operations Coordinator

Job Group:
Professional & Scientific

Required Minimum Qualifications:
Bachelor’s degree and 2 years of related experience

Preferred Qualifications:
Experience as a proctor, teacher, or administrator in an educational setting
Prior supervisory experience, specifically with young adults (formally or informally)
Ability to work in a self-directed environment with supervisor and colleague support
Ability to navigate and utilize various computer programs and computerized systems

Job Description:

Summary
Iowa State University’s Center for Excellence in Learning and Teaching (CELT) is accepting applicants for a Test Center Operations Coordinator (Program Specialist II) to collaborate closely with Test Center team members regarding the daily operations of one or more test center locations across campus. The Test Center hosts nearly 100,000 in-person, computer-based exams per year with a vision to expand and enhance services. The Test Center’s operating hours include non-standard hours and may require staff availability after standard work hours. Remote work will be limited in this role and the successful candidate may work directly in a center location or an office separate from a center location. 
 

The Test Center Operations Coordinator (Program Specialist II) will be responsible for:

Student Employee Supervision

• Co-supervise and provide input on performance management for 100+ student employee proctors in multiple center locations.  Student employee supervision is a collaborative effort with other Test Center team members.

Test Center Operations

• Monitor student testing to ensure academic honesty and integrity.
• Responsible for effectively coordinating operations of one or more test center locations.
• Effectively navigate and manage multiple applications and web-based software simultaneously.
• Collaborate closely with Test Center team members to provide exceptional customer service to our instructor and student users, including responding to phone calls, emails, and help tickets promptly and thoroughly.

Operations Focus Area: Instructor Exam Support & Auditing

• Conduct daily exam audits via LMS (Learning Management System) to ensure a smooth testing experience for students.
• Communicate timely and professionally with instructors on audit results.
• Primary contact for exam request submissions by instructors.

The successful candidate will have good time management and organization skills, the ability to work well with a fast-paced and fluid environment and demonstrated skills in effective verbal and written communication. The successful candidate will also have a demonstrated skill set in decision-making and can thrive in a fluid and interactive environment.  All staff members are expected to interact collegially and maintain the highest standards of integrity and ethical behavior.

Level Guidelines
• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
• Responds to a broad range of inquiries and requests
• May provide training and/or direction to lower-level staff
• May lead projects of moderate scope and complexity
• Provides guidance to students

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. 

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS807

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Original Posting Date:
March 25, 2024

Posting Close Date:
April 7, 2024

Job Requisition Number:
R14316