Temporary Patient Relations Specialist (Part-Time)

Updated: Mar 27, 2024
Location: Orange-Campus
Job Type:
Department: Temporary Employment Services

Job Opening ID: 66923

Reports To: UCI Temporary Employment Services (TES) Manager 

Working Title: Temporary Patient Relations Specialist (Part-Time)  

Department: UCI Temporary Employment Services (TES) Department 

Bargaining Unit: CX

FLSA: Non-Exempt 

Job Code: 004723

Job Location: UC Irvine Medical Center – Orange

Percent of Time: 20% 

Work Schedule: 8am-12pm, M-F (20 hours/week)

Employee Class: Floater 

Position Summary: 

This recruitment is for a Temporary-Part-Time Patient Relations Specialist through UCI's internal temporary staffing service. This position is based out of the UC Irvine Medical Center in Orange.  

Duties include, but are not limited to:

·         Write reports on patient grievances and complaints.

·         Work independently on complex patient issues and complaints to increase patient satisfaction and ensure adherence to regulations.

·         Write resolution letters to present to Grievance Committee.

·         Maintain log of all grievances and complaints.

Compensation Range: 

$30.44/hour

Required: 

·         Previous administrative support experience.

·         Strong written and oral communication skills.

·         Strong personable skills.

·         Experience with patient interaction.

Preferred: 

·         Please attach your resume. 

TEMPORARY EMPLOYMENT 

This is a temporary employment recruitment reporting to the UCI Temporary Employment Services (TES) Department. Interviewing and hiring is based on internal hiring needs and how well the candidate's experience matches the assignment requirements. Certain temporary assignments may require clearance of a health physical or require a valid California Driver’s License for driving university vehicles. 

The majority of our temporary positions are Monday – Friday, 8:00 a.m. – 5:00 p.m. We also have occasional part-time, weekend, and evening hours available, depending on the assignment. Comprehensive benefits options are also available for temporary employees, including paid vacation, holidays, and sick leave. 

Please note that we recruit for this position on an on-going basis to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of applications that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in employment with UCI Temporary Employment Services. 

CONDITIONS OF EMPLOYMENT 

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: 

·         Background Check and Live Scan 

·         Legal Right to Work in the United States 

·         Vaccination Policies 

·         Smoking and Tobacco Policy 

·         Drug Free Environment 

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. 

·         California Child Abuse and Neglect Reporting Act 

·         E-Verify 

·         Pre-Placement Health Evaluation 

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/newhire/conditions-of-employment.php  

PARKING INFORMATION

All visitors, staff, and students are required to purchase parking permits to park on UCI property. If you plan to commute to work via your personal vehicle, I encourage you to review the parking requirements of your work location and parking rates on the UC Irvine Parking and Transportation website https://parking.uci.edu/

CLOSING STATEMENT 

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. 

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. 

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.