Temporary Non-Exempt Benefits Eligible

DUTIES

• Initiates contact with students regarding their course withdrawal, providing crucial information and resources to support them
• Maintains accurate records of student data and interactions
• Directs students to appropriate departments for assistance 
• Follows up on questions, comments, or concerns from submissions of the Enrollment Management (EM) survey. Reach out to departments mentioned in the EM survey
• Assists with special projects as needed

KNOWLEDGE, SKILLS, AND ABILITIES 

• Strong interpersonal and communication skills
• Excellent organizational skills and attention to detail
• Ability to maintain confidentiality and handle sensitive student information with discretion

EEO/AA

Required Education: 

• Bachelor's degree

About University of Houston Downtown

Celebrating its 50th anniversary in 2024, the University of Houston-Downtown (UHD) is the second-largest university in Houston and has served the educational needs of the nation’s fourth-largest city since 1974. As one of four distinct public universities in the University of Houston System, UHD is a comprehensive, four-year university led by President Loren J. Blanchard. Annually, UHD educates approximately 14,000 students, boasts more than 66,000 alumni, and offers 45 bachelor’s degrees, 12 master’s degrees, and 19 online programs within four colleges: Marilyn Davies College of Business, College of Humanities and Social Sciences, College of Public Service, and College of Sciences and Technology. UHD has one of the lowest tuition rates in Texas.

U.S. News and World Report ranked UHD among the nation’s Best Online Bachelor’s Programs for Applied Administration and Best Online Master’s Programs in Criminal Justice, as well as a Top Performer in Social Mobility. The Wall Street Journal/College Pulse ranked UHD one of the best colleges in the U.S. for its 2024 rankings, with notable distinctions:  No. 1 for diversity (tied) and No. 3 for student experience. TheStockWatcher.com called UHD a “notable institution providing high-quality online MBA programs. … UHD ensures that its graduates are well-prepared to succeed in their chosen career paths.”

UHD is one of the four distinct and separate components of the University of Houston System, which also includes the University of Houston, University of Houston-Clear Lake, and University of Houston-Victoria. Instructional Sites operated by UHD are University of Houston-Downtown Northwest, University of Houston-Downtown at Lone Star College Kingwood, and University of Houston-Downtown at Lone Star College CyFair.

The University is designated as a Hispanic-Serving Institution, a Minority-Serving Institution, and a Military Friendly School. For more information on the University of Houston-Downtown, visit uhd.edu.

The University of Houston - Downtown is an Equal Opportunity/Affirmative Action institution and recognizes protected classes of race, color, sex (including pregnancy), genetic information, religion, age (40 and above), national origin, disability, veteran status, sexual orientation, gender identity or status, and gender expression as required by federal law. Veterans and persons with disabilities are encouraged to apply.