TEMPORARY EMPLOYMENT SERVICES (TES) MEDICAL OFFICE POOL

Medical Office Pool

Medical Office Service Coordinators provide technical and administrative services for a hospital-based clinic or an off-site medical office. hey perform and/or lead or supervise the following types of functions: answering telephones; scheduling appointments; verifying eligibility; registering patients checking them in and out; making referrals and obtaining authorizations; abstracting patient records and coding diagnoses and procedures; posting payments and entering charges to automated billing systems; filing and pulling medical record documents and charts; handling, reconciling and depositing cash; and performing other support functions for the office.

Access Representatives support healthcare delivery systems by facilitating patients' entry into the system as well as their continued access to healthcare services. Access Representatives communicate with physicians, insurance companies, government payers, health system representatives, and patients, to verify eligibility and benefits; obtain authorizations; register patients; provide financial counseling; obtain sponsorships for unsecured accounts; provide liaison with referring physicians; assign beds; coordinate nursing resources; track patient property; and perform other similar functions within the hospital and clinics. Access Representatives support both inpatient and outpatient systems and are distinguished from Medical Officer Service Coordinators in that the latter are primarily based in, and perform a broad array of services for, outpatient clinics.

Hospital Unit Service Coordinators perform or direct work which requires special training in and knowledge of hospital patient service functions; and performs other related duties as assigned. Incumbents coordinate with other hospital departments such as Operating Room, Radiology, Clinical Laboratories, Admissions and Central Services in the sending and receiving of patients as well as equipment, specimens and related items; transcribe orders from the doctor's order form in the clinical record to the appropriate filing system; obtain required evaluations and counter signatures of are registered nurse; and requisition medications, special services and materials required for the patient or an appropriate nursing care unit; maintain complete patient records, total patients' 24 hour intake and output records; review transcriptions and other recorded dates for accuracy and correctness; and aid in establishing and maintaining a courteous receptive atmosphere for patients, public and other unit employees. Performance or supervision of tasks in a patient nursing care unit which requires an understanding of the functions of various hospital departments as well as specialized types of surgeries, medical diagnoses, and disease entities.

Apply By Date

(April 30, 2024); Interviews and recruiting process may occur at any time

Minimum Qualifications

Minimum 6 months relevant experience in a medical office setting

Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc

Experience with an electronic health record (EHR), or electronic medical (EMR) system.

Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.

Knowledge of health care insurance systems, which may include Medi-Cal, Medicare, HMO, PPO, fee-for-     service, county funded coverage, and workers' compensation, to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services,

Experience coordinating hospital services, completing, and submitting billing documentation, and explaining provisions and requirements to patients.

Preferred Qualifications

• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
• Organizational skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
• Knowledge of ICD-9, CPT and HCPCS coding to identify services performed, including diagnoses, procedures, and supplies.
• Knowledge of EPIC 
• Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable.
• A valid CA Driver's License may be required.

Position Information

• Salary or Pay Range: Varies per job title.
• Salary Frequency: MOSC1 $23.38, MOSCII $25.25, MOSCIII $27.24/ HUSC $25.86/Access Rep $24.09, Access Rep Sr., $26.72, Access Rep Prn $28.88, 
• Payroll Title: Medical Office Service Coordinator (MOSC), Hospital Unit Service Coordinator (HUSC), Access Rep, Access Rep Sr., Access Rep Principal  
• Number of Positions: Multiple
• Appointment Type: Limited
• Percentage of Time: 100%
• Shift Hours: Variable
• Location: UC Davis & UC Health
• Union Representation: EX
• Benefits Eligible: Mid-Level Benefits
• Hybrid/Remote/On-Site: On-Site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis Health offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting our handy Benefits Summary and our Benefits Page

• High quality and low-cost medical plans to choose from to fit your family’s needs
• Holidays, Vacation and Sick Time per UC Davis Policy
• Access to free professional development courses and learning opportunities for personal and professional growth
• Work Life and Wellness program and resources 
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands and Work Environment

May be required to:

• Perform work in a wide variety of work environments.
• Work a flexible schedule to include occasional overtime, evenings, and/or weekends.
• Work in an environment with multiple interruptions.
• Sit, stand, bend, or walk for extended periods of time.
• Maneuver items weighing up to 25 lbs.  
• Positions require a background check and may require a pre-placement medical exam.
  Must complete mandatory training within 15 days from start date of first assignment.
• In addition, those assigned at UCDHS must complete the HIPAA Privacy and Security Training prior to placement.

Work Environment:

• Temporary Employment Services assigns jobs throughout UCD campus and Health encompassing a wide variety of work environments.
• Must complete mandatory training within 15 days from start date of first assignment. In addition, those assigned at UCDHS and must complete the HIPAA Privacy and Security Training prior to placement.
• This position is subject to medical surveillance procedures and review in accordance with Federal and State Laws and regulations and University Policy.
• UC Davis is a smoke and tobacco free campus. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.  

Special Requirements

• This position is a critical position and may be subject to a background check and drug screen. Employment is contingent upon successful completion of background investigation including criminal history, identity checks and drug screen.
• As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs , as may be amended or revised from time to time.  Federal, state, or local public health directives may impose additional requirements.  

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. 

For the University of California’s Affirmative Action Policy please visit:  https://policy.ucop.edu/doc/4010393/PPSM-20 .  

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination .