Temporary - AV Technician Assistant - (Instructional Technology Assistant) - College of Arts & Sciences

Details

Posted: 10-Apr-24

Location: Ithaca, New York

Type: Full-time

Salary: Open

Categories:

Staff/Administrative

Internal Number: 3-80698

Temporary - AV Technician Assistant - (Instructional Technology Assistant) - College of Arts & Sciences

The College of Arts & Sciences has a full-time opportunity to be trained on the job in this one-year temporary role as Audio-Visual Technician Assistant. This role will provide on-call, end-user support of audio visual (AV) technologies installed and deployed throughout the College of Arts & Sciences (CAS). Working independently under the general supervision of the Audio-Visual Manager, the AV Technician Assistant delivers high level user assistance in all teaching classrooms, as well as provides AV support in conference room spaces and occasionally serves as the on-site technician for events for CAS.

Responsibilities Include:
* Perform maintenance of classroom AV systems and components under the guidance of the AV Manager
* Offer basic AV instructions to end-users on operating classroom equipment
* Assist in addressing AV Help Desk requests and escalate issues as needed
* Respond promptly to inquiries via email, phone, and in person

This position experiences yearly rhythms in accordance with the academic calendar. The weeks surrounding the beginning of new semesters are busy with long days providing end-user support. Day-to-day throughout the academic semester includes support for classroom instruction and ongoing maintenance/replacement efforts. Class breaks and the summer period are filled with larger system upgrades, planned repairs, and routine scheduled maintenance. AV department office hours are Monday to Friday, 8 a.m. to 4:30 p.m., daily and weekly schedules remain flexible to accommodate AV support needs and off-hours maintenance, while ensuring a balanced work-life dynamic.

This is a one year, full time, benefits eligible position.

Required Qualifications:

High school diploma. 6 months-2 years' experience in a hands-on audio/video environment or equivalent capabilities.

Must have the stamina to travel extensively between A&S buildings on a daily basis and in all weather conditions. Routinely move and/or lift up to fifty (50) pounds, and climb an eight (8) foot ladder. Flexible hours a plus.

The AV Technician Assistant must possess the following skills:

• Basic oral and written communication skills
• Fundamental interpersonal and customer service skills
• Problem-solving abilities
• Willingness to learn new technologies
• Basic time management skills
• Ability to work both independently and in a team
• Capacity to interact effectively with a diverse range of individuals, including faculty, staff, students, and visitors
• Capability to handle moderate stress and meet reasonable deadlines
• Basic documentation and organizational skills

Candidates should project a professional image and demonstrate the ability to handle various situations with tact and diplomacy. They should also exhibit a willingness to learn and grow in their role.

No visa sponsorship or relocation provided

Pay Range $24-$25/hr

A completed application must include a cover letter and resume. We have found it most efficient to save as one document prior to attaching. Applications will be accepted until a suitable candidate is selected. Review of applications will begin immediately.

University Job Title:

Temporary Computer Operator

Job Family:

Temporary Information Technology

Level:

No Grade - Hourly

Pay Rate Type:

Hourly

Pay Range:

Refer to Posting Language

Remote Option Availability:

Fully Onsite

Company:

Contact Name:

Melissa West

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

Union Positions

Current Employees:

Online Submission Guidelines:

Employment Assistance:

Notice to Applicants:

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-04-08