Temporary Administrative Assistant

The temporary Student Services Administrative Assistant staffs the on-stop centralized space and answers students' questions through email, in-person, text and other virtual platforms, and monitors & coordinates the Teamwork Desk inboxes. The ultimate goal with this position is to be a first point of contact to assist all students with their college administrative needs by coordinating contact with the above offices to provide a more efficient way to resolve the students' questions/concerns. Additionally, this role will serve as administrative support for the Enrollment Management division including event coordination.
This position is based on the San Francisco campus as onsite support. This is a temporary 30 hour position with an anticipated end date of April 2022.

• Provides excellent/professional customer service in serving students by greeting, welcoming, and directing them appropriately when students are seeking support and questions answered

• Monitors internal systems: Workday, Teamwork Desk and Project, Youcanbook.me, zoom and text platforms. 

• Supports the Admissions department in coordinating daily and weekly on-campus and virtual appointments

• Provides baseline support to team members during vacation or busy periods

• Works with public safety to welcome and direct guests to proper locations/person

• Maintains the Student Services Office space and orders office supplies when needed

• Provides  administrative  support to Undergraduate and Graduate Admissions recruitment and enrollment efforts (virtually & in-person) through managing event systems, visit calendars, email responses and setting up zoom links

• Assembles and ship travel boxes and other recruitment packets to support counselors recruitment and enrollment efforts
  Qualifications

• 1-2 years of customer service experience in providing event coordination and/or program support, preferred in public administration, education, arts administration, cultural arts, or similar environment. 

• Communication and critical thinking skills, being able to articulate in front of high stakeholders

• Able to provide professional and good customer service

• Computer proficiency is required. 

• Must know general office management and fundamental processing of administrative details. 

• Must possess excellent written and verbal communication skills; strict attention to detail; ability to work successfully in a team environment with diverse individuals, including staff, student, faculty and the public. Ability to meet deadlines, manage multiple tasks, assimilate details about the range of Enrollment Management’s programs, activities and services, and apply them effectively is essential. 

• Experience in a college admissions office is helpful

Location

San Francisco

Additional Locations

Application Instructions

Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF.  If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.

Application Deadline

For staff positions, screening begins immediately and continues until the position is filled.

EEO Statement

As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.

We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.

California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.

Questions?

Please address any questions to hr@cca.edu .

The temporary Student Services Administrative Assistant staffs the on-stop centralized space and answers students' questions through email, in-person, text and other virtual platforms, and monitors & coordinates the Teamwork Desk inboxes. The ultimate goal with this position is to be a first point of contact to assist all students with their college administrative needs by coordinating contact with the above offices to provide a more efficient way to resolve the students' questions/concerns. Additionally, this role will serve as administrative support for the Enrollment Management division including event coordination.
This position is based on the San Francisco campus as onsite support. This is a temporary 30 hour position with an anticipated end date of April 2022.

• Provides excellent/professional customer service in serving students by greeting, welcoming, and directing them appropriately when students are seeking support and questions answered

• Monitors internal systems: Workday, Teamwork Desk and Project, Youcanbook.me, zoom and text platforms. 

• Supports the Admissions department in coordinating daily and weekly on-campus and virtual appointments

• Provides baseline support to team members during vacation or busy periods

• Works with public safety to welcome and direct guests to proper locations/person

• Maintains the Student Services Office space and orders office supplies when needed

• Provides  administrative  support to Undergraduate and Graduate Admissions recruitment and enrollment efforts (virtually & in-person) through managing event systems, visit calendars, email responses and setting up zoom links

• Assembles and ship travel boxes and other recruitment packets to support counselors recruitment and enrollment efforts
  Qualifications

• 1-2 years of customer service experience in providing event coordination and/or program support, preferred in public administration, education, arts administration, cultural arts, or similar environment. 

• Communication and critical thinking skills, being able to articulate in front of high stakeholders

• Able to provide professional and good customer service

• Computer proficiency is required. 

• Must know general office management and fundamental processing of administrative details. 

• Must possess excellent written and verbal communication skills; strict attention to detail; ability to work successfully in a team environment with diverse individuals, including staff, student, faculty and the public. Ability to meet deadlines, manage multiple tasks, assimilate details about the range of Enrollment Management’s programs, activities and services, and apply them effectively is essential. 

• Experience in a college admissions office is helpful

Location

San Francisco

Additional Locations

Application Instructions

Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF.  If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.

Application Deadline

For staff positions, screening begins immediately and continues until the position is filled.

EEO Statement

As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.

We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.

California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.

Questions?

Please address any questions to hr@cca.edu .