Telemedicine Specialist Associate

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Type of Position:
Professional Staff - Project/Program Administration

Job Type:
Regular

Work Shift:

Sponsorship Available:

No

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only ):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] .

Department:
COM | IDHI Video Conferencing

Department's Website:

Summary of Job Duties:
Responsible for supporting and monitoring technologies provided by the UAMS IDHI. Environments include but are not limited to: Networking equipment/software from Brocade, HP, Juniper, Cisco, Meraki, and others. Video and Collaboration infrastructure from Cisco, Polycom, Acano, PexIP, Zoom, and more. Telemedicine Peripheral devices, such as USB and Wireless exam cameras, specialty scopes and optics, live streaming stethoscopes. RPM (remote patient monitoring) devices and software from many different manufactures. Responsible for working with all areas of UAMS IT, UAMS IDHI, and all UAMS e-Link member sites to ensure maximum service uptime. Keeps up-to-date on emerging technologies that would benefit the UAMS IDHI Programs and compliment UAMS’ mission/goals. This position participates in a group, 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.

Qualifications:

Minimum Qualifications

Education, general: High School Diploma

Education, special or professional: Information Technology or related field of study

Experience, length in years and kind:  Four years IT experience with 1 year experience in Video Conferencing equipment support (Polycom, Cisco, Acano, PEXIP, RadVision, etc.)

Licenses, certificates, or registration: Employee must complete the following UAMS training, certification, and/or course material over their first two (2) years in this position unless courses are not offer by UAMS during this period: Diversity Training, and Customer Service as available.

The following Vendor/Manufacturer training and/or course material will need to be completed over the first two (2) years in this position unless courses are not offered by UAMS and/or vendor/manufacturer during this period: Helpdesk Essentials, CompTIA A+, CompTIA Network, Cisco CCID, Cisco CIVND, and Cisco Meeting App.

The following Vendor/Manufacturer Certifications will need to be completed over the first three (3) years in this position unless certifications are not offered by UAMS and/or vendor/manufacturer during this period: Cisco CCNA Collaboration

Preferred Qualifications

Education, general: Bachelor’s Degree

Education, special or professional: Information Technology or related field of study

Experience, length in years and kind: Four years IT experience with 3 years’ experience in Video Conferencing equipment support (Polycom, Cisco, RadVision, etc.) or Network Engineering Equipment support (Brocade, Cisco, HP, 3Com, Juniper, etc.).

Prefer hand on experience with Telehealth and Telemedicine technologies and an understanding of these processes and work flows.

Prefer previous IT project management experience.  Previous experience with MS Office Tools: Outlook, Word, Excel, Access, and PowerPoint would be considered a plus.

Licenses, certificates, or registration

Cisco CCNP, Brocade BCNE, CTS, Polycom University Certification, Other Vendor Training Courses

Special knowledge, abilities and skills: Essential Physical Requirements are bending, standing, walking, eyesight, hearing, driving, speaking and repetitious movement.  Lifting, weight lifted 50 lbs. Lift to: waist, 50 lbs. chest, 50 lbs. above head 20 lbs.

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Cover Letter/Letter of Application, Curriculum Vitae, Letters of Recommendation, List of five Professional References (name, email, business title), Proof of Veteran Status, Unofficial/Official Transcript(s)

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [email protected]  for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Annual TB Screening, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Talking

Frequent Physical Activity:
Lifting, Standing, Walking

Occasional Physical Activity:
Crouching

Benefits Eligible:
Yes