Technology Support Technician

University of North Carolina, United States

Updated: about 1 year ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 24 Mar 2023

Posting Information
Posting Information


Department Information Technology-SOM - 420401
Career Area Information Technology
Posting Open Date 03/13/2023
Application Deadline 03/24/2023
Position Type Temporary Staff (SHRA)
Position Title Technology Support Technician
Position Number 20023396, 20035252
Vacancy ID S021040
Full-time/Part-time Full-Time Temporary
Hours per week 40
Work Schedule
7AM-4PM, 8AM-5PM, 9AM-6PM or a rotation of those schedules
Position Location
Hiring Range $17-$20/hr.
Proposed Start Date
Estimated Duration of Appointment 6 months or less

Position Information


Primary Purpose of Organizational Unit
The School of Medicine Information Technology (IT) Office provides centralized computer support and information system support for the School of Medicine community, from medical students to faculty to administrative staff. Services include central help desk and desktop support; administrative and clinical application support; novel application development and database hosting; research IT and data science initiatives; infrastructure services including physical, virtual, and cloud provisioning; physical networking installation and management; and web development. Additional services include managing the School of Medicine official web presence; classroom video recording and streaming systems; video production and editing; video conferencing; and digital signage.
Position Summary
This position will report to the Hub Lead. Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone, via remote support tools, or in person. Complex troubleshooting will be performed in collaboration with internal and external technical support groups. Escalation to a Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine. Candidate must have excellent customer service skills and work well in a team environment.
Minimum Education and Experience Requirements
Graduation from high school and one year in the field of technology related to the position’s role. 
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. 
- Journey level requires an additional six months experience 
- Advanced level requires an additional one year of experience.
Required Qualifications, Competencies, and Experience
Candidates must have demonstrated troubleshooting skills and be able to solve simple technical problems with ease. Candidates must have excellent communication skills, both written and oral. Candidates must have strong customer service skills and work well in a team environment. Candidates must have demonstrated experience with both Windows and Macintosh environments.
Preferred Qualifications, Competencies, and Experience
Prefer candidates with basic troubleshooting for smartphones/tablets, and extensive Virus/Malware removal experience.
Special Physical/Mental Requirements
Campus Security Authority Responsibilities

Not Applicable.
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/252064
Temporary Employment Policies
Temporary Employment Policies

Posting Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected] 
 
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Similar Positions