Posting Information
Posting Information
Department | Information Technology-SOM - 420401 |
---|---|
Career Area | Information Technology |
Posting Open Date | 08/18/2022 |
Application Deadline | 09/01/2022 |
Position Type | Temporary Staff (SHRA) |
Position Title | Technology Support Technician |
Position Number | 20045223 |
Vacancy ID | S020216 |
Full-time/Part-time | Full-Time Temporary |
Hours per week | 40 |
Work Schedule | 7AM-4PM, 8AM-5PM, 9AM-6PM or a rotation of those schedules |
Position Location | North Carolina, US |
Hiring Range | $17.00 - $20.00/hr |
Proposed Start Date | |
Estimated Duration of Appointment | 6 months or less |
Position Information
Primary Purpose of Organizational Unit | The School of Medicine Information Technology (IT) Office provides centralized computer support and information system support for the School of Medicine community, from medical students to faculty to administrative staff. Services include central help desk and desktop support; administrative and clinical application support; novel application development and database hosting; research IT and data science initiatives; infrastructure services including physical, virtual, and cloud provisioning; physical networking installation and management; and web development. Additional services include managing the School of Medicine official web presence; classroom video recording and streaming systems; video production and editing; video conferencing; and digital signage. |
---|---|
Position Summary | This position will report to the Hub Lead. Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone, via remote support tools, or in person. Complex troubleshooting will be performed in collaboration with internal and external technical support groups. Escalation to a Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine. Candidate must have excellent customer service skills and work well in a team environment. |
Minimum Education and Experience Requirements | Graduation from high school and one year in the field of technology related to the position’s role. |
Required Qualifications, Competencies, and Experience | Candidates must have demonstrated troubleshooting skills and be able to solve simple technical problems with ease. Candidates must have excellent communication skills, both written and oral. Candidates must have strong customer service skills and work well in a team environment. Candidates must have demonstrated experience with both Windows and Macintosh environments. |
Preferred Qualifications, Competencies, and Experience | Prefer candidates with basic troubleshooting for smartphones/tablets, and extensive Virus/Malware removal experience. |
Special Physical/Mental Requirements | |
Campus Security Authority Responsibilities | Not Applicable. |
Special Instructions | |
Quick Link | https://unc.peopleadmin.com/postings/238388 |
Temporary Employment Policies | Temporary Employment Policies |
Posting Contact Information
Office of Human Resources Contact Information | If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected] Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status. |
---|---|
Equal Opportunity Employer Statement | The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran. |
Similar Positions
-
It Analyst Sr. Backend Software Engineer, Duke University, United States, about 16 hours ago
School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes p...
-
Senior Communications Specialist, Duke University, United States, 25 days ago
Duke University: Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Dur...
-
Associate Dean For Finance And Administration, Duke University, United States, 24 days ago
Duke University: Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Dur...
-
Nonduke Student/Intern, Duke University, United States, about 16 hours ago
School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes p...
-
Nonduke Student/Intern, Duke University, United States, about 16 hours ago
School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes p...
-
Research & Dev Engineer I, Duke University, United States, 16 days ago
Duke University: Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Dur...