Technology Support Technician

University of North Carolina at Chapel Hill, United States

Updated: 2 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 20 Feb 2024

Posting Information
Posting Information


Department Kenan-Flagler Bus Sch-330100
Career Area Information Technology
Is this an internal only recruitment? No
Posting Open Date 02/13/2024
Application Deadline 02/20/2024
Position Type Permanent Staff (SHRA)
Position Title Technology Support Technician - Journey
Salary Grade Equivalent IT01
Working Title Technology Support Technician
Position Number 20061962
Vacancy ID P018695
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday-Friday 8am – 5pm. Some evening and some weekend work required based on business needs.
This position is located in Charlotte, North Carolina. The person hired into this position will work out of the Charlotte satellite office and must be within commutable distance to Charlotte, North Carolina, to be eligible.
Work Location Charlotte, NC
Position Location North Carolina, US
Hiring Range $47,771 - $60,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
At UNC’s Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It’s not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal
Position Summary
This position provides instructional and IT support to faculty, staff, and students for a variety of applications and services in the Executive MBA Programs. The tech support technician will have a deep understanding of the Canvas learning management system, program calendar and class launches, and how the instructional components of the class impact students and faculty. Areas of additional support as needed include Microsoft Windows operating systems, Apple operating Systems, Microsoft Office Professional Suites, E-mail clients (MS Outlook in an Exchange environment), Internet browser support, and variety of additional hardware and software support. Emphasis is placed on the support and prompt responsiveness to learning management system questions, user experiences across multiple systems, proactive support with faculty and third-party software, and the student experience. The Tech Support Technician also supports the Slate application system. The Tech Support Technician works closely with the instructional design team to align projects, student/faculty communication, and proactive solutions to challenges that emerge. The integration and close collaboration between the Tech Support Technician, the instructional designers, and the instructional specialist enables seamless communication and responsiveness to students and faculty. The Tech Support Technician is expected to understand University policies and communicate them to Executive MBA Staff. The position will work closely with Kenan-Flagler’s User Services group and will be expected to work collaboratively and be in frequent communication with User Services. The position reports to the Assistant Director of Faculty Consulting Group. 
This position is located in Charlotte, NC.
Minimum Education and Experience Requirements
Graduation from high school and one year in the field of technology related to the position’s role. 
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. 
- Journey level requires an additional six months experience 
- Advanced level requires an additional one year of experience.
Required Qualifications, Competencies, and Experience
* Experience & Technical Knowledge of Microsoft Windows operating systems, scripting and Microsoft  office Suite
* Experience & Technical Knowledge of Apple Mac OS operating system and Office for Mac
* Experience & Technical Knowledge of dual boot configurations for Apple computers
* Strong knowledge of HTML, CSS and SQL
* Consistently demonstrates excellent customer service skills
* Completes and plans operational tasks properly, on time and on-schedule.
* Ability to communicate details clearly and completely in verbal and written format
* Proven ability to multi-tasking with attention to detail
* Ability to work in high stress and high-volume situation
* Experience with Remedy or similar ticket tracking application
* Managing users with Windows Active Directory
* Willing to work up to 2-3 evenings per week until 10pm and some weekends. Some travel (including weekends) required. Schedule will be flexed when evening and weekend work is required.
Preferred Qualifications, Competencies, and Experience
-Dell and Lenovo hardware certifications
-A+ certification
-Canvas
-Slate or SQL 
-Microsoft Technology Associate (MTA)
-MCSD Microsoft Certification
Required Licenses/Certifications
Special Physical/Mental Requirements
Must be able to lift or move objects weighing up to 40 lbs. from one location to another with or without reasonable accommodation
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements Evening work occasionally, Overtime occasionally, Weekend work occasionally
Special Instructions
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Quick Link https://unc.peopleadmin.com/postings/273995

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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