Technology Support Technician

Fayetteville State University, United States

Updated: 9 days ago
Location: Fayetteville, NORTH CAROLINA
Job Type: FullTime
Deadline: 02 Jun 2024

Position Information
Position Information


Position Title: Technology Support Technician
Working Title: Technology Support Technician
Position Number: 001320
Full-time or Part-time: Full Time
Time Limited Position: No
Number of Vacancies: 1
Department: ITS
Posting Number: 0402413
SHRA/EHRA: SHRA
Job Category: Technical
Hiring Range: $55,265.00 - $61,406.00
Overall Position Competency: Journey
Description of primary duties and responsibilities:
Primary Purpose of the Organizational Unit:
The mission of Information Technology & Telecommunication Services is to explore, implement and support the uses of technology to achieve the University’s academic and administrative objectives as stated in the University strategic plan.
Description of Work Continued:
Primary Purpose of the Position :

The Service Desk Technician is responsible for providing front-line technology support with exceptional customer service to Fayetteville State University constituents (students, faculty, staff, affiliates, and visitors) over the phone, via remote control, MS Teams, chat, and email. The Service Desk Technician will troubleshoot and resolve assigned tickets, document and follow up on end-user issues, and occasionally manage internal projects and processes pertaining to these responsibilities.
This position is eligible for flexible work arrangements, including remote/hybrid work. Fayetteville State University employees are generally required to reside in North Carolina within a reasonable commuting distance of their assigned duty station.
Minimum Education and Experience Requirements:
Graduation from high school and one year of experience in the field of technology related to the position’s role. Coursework in computer or information technology may be substituted year for year for the required experience.
Knowledge skills and abilities:
  • Intermediate knowledge and understanding of supported applications.
  • Customer relationship tracking system experience.
  • Previous help desk and telephone support experience.
  • Exceptional communication skills.
  • Exceptional customer service skills.
  • Strong interpersonal skills.
  • Strong understanding of Windows and Mac environments.


Additional/Desirable Skills & Abilities
  • ITIL experience or certifications.
  • Strong documentation skills.
  • Ability to conduct independent research into a wide range of computing issues.
  • Highly self-motivated and directed with the ability to effectively prioritize and execute tasks.
  • Keen attention to detail.
  • Experience in a higher education setting.
Preferred Qualifications:
Two year degree or diploma with two or more years of experience working in an IT environment with a large customer base.
Special Instructions to Applicants:
Notice to Applicants
Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.
Closing Date: 06/02/2024
Open Until Filled: No
Other Information
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
EEO Statement:
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Veteran's Statement
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Quick Link https://jobs.uncfsu.edu/postings/25706

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