*Technology Support Specialist

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  Maintains technology infrastructure through resolving faculty and staff technology problems, deploying operating systems and applications, and managing effective group policies.  
  
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  Analyzes, categorizes, and prioritizes help desk requests to ensure smooth day-to-day operations.
  
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  Performs server management and updates of operating systems and applications. 
  
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  Manages Active Directory and Group Policy maintenance.
  
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  Assists with the day-to-day operation of student computer labs and classrooms.
  
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  Consults and instructs faculty and staff on computer hardware, software, and audiovisual equipment.  
  
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  Researches, evaluates, and makes recommendations for purchasing technology equipment, including computers, software, and other electronic supplies. 
  
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  Assists with technology setups for events.  
  
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  Troubleshoots operating systems, applications, hardware, storage, and networking issues that require engaging other team members, central OU IT, and vendors as needed.    
  
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  Develops, maintains, and updates instruction, technical materials, and documentation including internal knowledge base articles.     
  
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  Serves as point of contact for knowledge and testing of new systems.   
  
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  Performs various duties as needed to successfully fulfill the function of the position.
  

• 12 months experience in MIS, help desk, or computer related field

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  Proficient in Microsoft Office  
  
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  Knowledge of installing and troubleshooting computer software
  
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  Experience in troubleshooting computer hardware 
  
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  Able to communicate well and build rapport quickly with students, faculty, and staff     
  
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  Able to accurately read and understand written materials and instructions      
  
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  Strong interpersonal customer service skills   
  
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  Detail oriented for accuracy of data and information
  
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  Highly organized and able to handle multiple projects and deadlines
  

• Physical: Must be able to engage in repetitive motions.  Ability to sit for short or extended periods of time.
• Environment: Standard office environment.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.  

Why You Belong at the University of Oklahoma: The University of Oklahoma, fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.