Technology Support Specialist-TULSA

OU IT in Tulsa has an opening for a Technology Support Specialist to join the Service Desk team to serve the School of Community Medicine/OU Health Physicians clinics. This onsite position will provide technical assistance and process account management requests for employees and medical students.

• Performs account management for SoCM/OUHP Tulsa and maintains distribution lists.
• Provides Tier One support to faculty, staff, residents and students via phone calls and walk-ins at the IT Service Desk per departmental Incident Management procedure and utilizing our Incident management tool, TeamDynamix.
• Utilizes various IT software tools and workflow for problem resolution per departmental Problem Management process.
• Provides assistance to students in our academic computer lab and the use of the Wepa kiosk.
• Completes tasks as assigned via IT’s Project Management processes.
• Performs various duties as needed to successfully fulfill the function of the position.
• Provides Tier One EHR support to OUHP clinical user community via phone calls and incident management processes utilizing IT and external partner, OUH ticketing tools. 

Qualifications

Required Education: Bachelor's degree, AND: 

• 12 months experience in MIS, help desk, or computer related field.

Equivalency/Substitution:  Will accept 48 months of related experience in lieu of the Bachelor's degree.

Working Conditions:

• Physical: Must be able to engage in repetitive motions.  Ability to sit for short or extended periods of time.
• Environment: Standard office environment.

Knowledge, Skills & Abilities:

• Proficient in Microsoft Office
• Knowledge of installing and troubleshooting computer software
• Experience in troubleshooting computer hardware
• Able to communicate well and build rapport quickly with students, faculty, and staff
• Able to accurately read and understand written materials and instructions
• Strong interpersonal customer service skills
• Detail oriented for accuracy of data and information
• Highly organized and able to handle multiple projects and deadlines

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement:  The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.