Updated: 4 months ago
Location: Warrensburg, MISSOURI
Deadline: ;
Position Information
Position Information
| Position Title | Technology Support Specialist I |
|---|---|
| Working Title | Technology Support Spec I |
| Department | 700120-Technology Support Services |
| Pay Rate | $17.79/ hour |
| FTE | 1.0 |
| FLSA | Nonexempt |
| Position Number | 997049 |
| Classification | CJS11 |
| Special Instructions to Applicants: | Special Instructions: This is a full-time benefits-eligible position. Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM. Completed UCM online application for employment required. Incomplete applications will not be considered. A review will begin immediately and continue until filled. NOTE: A background check is required for the selected candidate of this position and any job offer is contingent on the results of this check. The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities. |
| Working hours: | Monday-Friday 8:00 am -5:00 pm Occasional nights and weekends |
| Bargaining Unit | No |
| Work Location | Warrensburg Campus |
| Posting Date | 12/19/2023 |
| Closing Date | |
| Open Until Filled | Yes |
| Position Purpose | Reporting to and taking direction from the Technology Support Center Manager, the Technology Support Specialist I will be a member of a courteous, effective, and efficient Technology Support Center team that interacts with campus constituents to provide first line of user support of technology resources. User support and assistance of using technology resources will be conducted via the telephone, email, and face-to-face interaction. The Technology Support Specialist I will be expected to differentiate between the types of work being conducted and know when to escalate support challenges to other Office of Technology team members using defined processes and procedures. Primary functions of the Technology Support Specialist I position include, but are not limited to: Provide first line of support services to campus constituents on use of technology resources; Assist other Technology Support Center team members with defining and documenting work/low processes and knowledge base articles; Ongoing learning and understanding of technology resources leveraged across the campus environment; and, other duties as assigned by the Technology Support Center Manager and/or chain of command. |
| Education & Formal Training | Associate's degree (Specify field(s) of study below), Education/Experience substitution (specify) |
| Other Education & Formal Training | Technology, Business, or Communications related degree preferred. Education may be substituted for experience or experience may be substituted for education. Note that equivalencies are based on the following: AA = 2 years experience; BA/BS = 4 years experience; MA/MS = 6 years experience; PhD = 8 years experience. |
| Computer Skills | Word-Processing, Other - Ability to learn, understand, and manipulate applications that will be used on a daily basis, including call tracking systems and report writing. |
| Experience | 1. Two years’ experience providing customer service required. 2. One year experience supporting workstations in a in an enterprise environment required. 3. Classes, experience, or certifications in technology releated fields preferred. |
| Other Experience | |
| Licenses, Certificates, Registrations, & State/Federal Requirements of Position: | Criminal History check, Fingerprinting |
| Other Licenses, Certificates, Registrations, & State/Federal Requirements | |
| Special Skills, Abilities, and Knowledge: | Attention to detail, Communication skills, including oral, written, and/or nonverbal, Knowledge of a University environment preferred, Human Relations/Interpersonal skills, Ability to manage multiple concurrent projects and meet deadlines, Maintain confidentiality |
| Other Special Skills, Abilities, and Knowledge | Work in a high volume fast-paced work environment especially at key times of the academic year. |
| Specify sensory abilities: | |
| Physical & Environmental Factors: | Lifting (weight) - 25 lbs |
| Other Physical & Environmental Factors | |
| Lifting weight | |
| Special Working Conditions: | Irregular work hours, Professional appearance, Work in stressful conditions |
| Other Special Working Conditions | Schedule changes are common to maintain coverage. Multiple hours behind a desk. |
| Ability to Keyboard | |
| Special Qualifications: | |
| Other Special Qualifications |