Technology Support Analyst

University of North Carolina at Chapel Hill, United States

Updated: 16 days ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 15 Apr 2024

Posting Information
Posting Information


Department University Communications-258000
Career Area Information Technology
Is this an internal only recruitment? No
Posting Open Date 03/28/2024
Application Deadline 04/15/2024
Position Type Permanent Staff (SHRA)
Position Title Technology Support Analyst - Journey
Salary Grade Equivalent IT03
Working Title Technology Support Analyst
Position Number 20001611
Vacancy ID P018878
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday – Friday 8:00 AM to 5:00 PM
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $54,000-$60,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The Office of University Communications is responsible for the strategic management of the University’s overall public relations and reputation management activities. The department provides leadership, counsel and services to over 200 communicators across campus and works with those communicators to ensure a unified campus-wide communications strategy. Areas within University Communications include: Executive Communications, Media Relations, Visual Communications & Production, Content Strategy, Social Media, Issues Management, Public Records, the UNC-Chapel Hill Visitors Center, and UNC Creative.
Position Summary
The goal of University Communications is to communicate effectively and market the institution’s outstanding educational experience, its impact on the quality of life in the state; and its prominent role on the national and international stage.
This position is a key member of the business operations team and works to keep communications platforms and systems up-to-date and optimized to provide the highest level of support to the communications team. This position has a strong service-oriented focus and must be available and responsive to a variety of issues in a timely manner. This position is also a key liaison with campus ITS and other units on campus as necessary to consider and recommend technical solutions. This position is also responsible to keeping the staff up-to-date on technical developments and staying on the cutting edge of available technology, including alignment with campus IT policies and best practices. This position may also utilize their project management experience to assist the department as needed in this important area.
Minimum Education and Experience Requirements
Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or
- Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or
- Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
- Journey level required an additional one year of experience
- Advanced level required an additional two years of experience.
Required Qualifications, Competencies, and Experience
* Excellent written and oral communications and relationship building skills
* Experience supporting Windows, Mac OS, iOS, and Android OS.
* Ability to evaluate, synthesize and summarize complex and sometimes technical information into content that general audience can understand
* Experience with project management and technical support/solutions
Preferred Qualifications, Competencies, and Experience
* Previous experience with Microsoft 365 and Active Directory
* Previous work in higher education or with a communications-centric mission
* Previous experience with Wordpress and digital signage
* Experience managing IT security procedures to protect sensitive data
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements Evening work occasionally, Weekend work occasionally
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/277094

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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