Technology Support Analyst

University of North Carolina at Chapel Hill, United States

Updated: 3 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 09 Feb 2024

Posting Information
Posting Information


Department ASOD Academic Affairs-430200
Career Area Information Technology
Is this an internal only recruitment? No
Posting Open Date 01/29/2024
Application Deadline 02/09/2024
Position Type Permanent Staff (SHRA)
Position Title Technology Support Analyst - Advanced
Salary Grade Equivalent IT05
Working Title Technology Support Analyst
Position Number 20001263
Vacancy ID P018623
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
7:30am – 3:30pm, Monday through Friday, onsite
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $68,774 - $80,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The UNC Adams School of Dentistry Office of Academic Affairs oversees the various educational programs offered through the School and supports academic excellence. The Office of Academic Affairs staff members often participate in the admissions process and implement curriculum reviews and accreditation.The Office of Academic Affairs offers pre-admission evaluations for prospective DDS students, assists current students with any number of issues, and advocates for the student body to ensure needs are met.
Position Summary
The Academic Technology Support Technician provides hardware and software support related to teaching and learning technology, including in-person, hybrid, and virtual event support, digital conferencing and collaboration tools, interactive classroom and audiovisual technology, basic computer support, and application support for the Adams School of Dentistry. The individual in this role will help with troubleshooting, diagnosing, and recommending solutions for remote applications and software configurations. This role requires someone with a high level of understanding of the different capabilities of our classrooms and can connect clients with the proper room space, teleconferencing software, and technical equipment needed to facilitate instruction as they desire. Key responsibilities of this role include software support for ExamN and high-stakes exam support, audiovisual project support, support for Canvas, and supplemental support for lecture capture. This person will also support faculty and staff customers remotely using various software and remote monitoring tools, perform technical troubleshooting for various communication and collaboration technologies used for hybrid and virtual meetings, classes, and special events, perform recurring preventive maintenance checks of spaces, resolving observed issues or escalating to Support Services and IT as appropriate.
Minimum Education and Experience Requirements
Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or
- Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or
- Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
- Journey level required an additional one year of experience
- Advanced level required an additional two years of experience.
Required Qualifications, Competencies, and Experience
  • Familiarity with supporting Microsoft Windows and Apple Mac OS computers
  • Experience with Microsoft Office software (Word, Excel, PowerPoint, Outlook)
  • Experience providing customer service
  • Ability to communicate clearly and appropriately to various audiences (technical and non-technical)
  • Ability to work as part of a team with flexibility to respond to a variety of requests for support of supported systems.
Preferred Qualifications, Competencies, and Experience
Technical:
Direct experience with supported instructional technologies including but not limited to commonly used conferencing platforms, such as Zoom/WebEx, audience response systems such as Poll Everywhere or Kahoot, learning management systems such as Canvas and Sakai, Office 365 (OneNote, MS Teams, PPT, Sharepoint), iPads, and Integrated Classroom Technologies (AV systems)
  • Experience with technical environments in support of higher education or health sciences
  • Experience contributing to and managing projects with a far-reaching impact
  • Consultancy skills
  • Presentation skills
  • Content creation skills
  • Excellent problem solving/troubleshooting skills


Non-technical:
  • Service-oriented
  • High level of professionalism
  • Hard-working and detail-oriented
  • Able to work both independently and as member of a team
  • Able to work collaboratively with a variety of stakeholders (technical, faculty, leadership, students, and administrative staff)
  • Ability to explain technical issues using non-technical terms
  • Respect and value diversity of thoughts, opinions, backgrounds, and personalities
Required Licenses/Certifications
Special Physical/Mental Requirements
The position requires multiple work locations around the dental school complex and the ability to move quickly from one work location to another.
The candidate should be able to lift 50 lbs. with or without accommodation.
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/273319

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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