Technology Support Analyst

University of North Carolina at Chapel Hill, United States

Updated: 2 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 20 Feb 2024

Posting Information
Posting Information


Department ITS - Educational Technologies-606000
Career Area Information Technology
Is this an internal only recruitment? No
Posting Open Date 02/13/2024
Application Deadline 02/20/2024
Position Type Permanent Staff (SHRA)
Position Title Technology Support Analyst - Advanced
Salary Grade Equivalent IT05
Working Title Technology Support Analyst
Position Number 20020685
Vacancy ID P018697
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday -Friday, 8am-5pm
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $68,774- $75,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
ITS Educational Technologies (EdTech) provides instructional technology applications and integration to support the University’s academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty Excellence.
Position Summary
ITS Educational Technologies provides services to advance the University’s academic mission by providing technical support for general purpose classrooms, supporting the University’s central learning management system, providing students with Carolina Print Hub services, Virtual Lab services, and supporting other selected technologies available to the campus community. The technology support analyst provides support for the unit, with support focused primarily on Carolina Print Hub services and Classroom PC management.
Carolina Print Hub Duties to include:
* Installing, maintaining, and life cycling Carolina Print Hub hardware stationed at 70+ on-campus locations.
* Automating daily configurations for printers using fleet management software.
* Building installer packages for printing software and drivers.
* Providing technical support for Carolina Print Hub Services using ServiceNow IT management software, working with customers to resolve issues.
* Working with campus stakeholders to improve user experience for Carolina Print Hub services.
Classroom PC Management duties to include:
* Installing, maintaining and life cycling of 200+ PC’s found in General Purpose Classrooms across campus.
* Group Policy and Active Directory management
* Windows imaging
* Software updates and base image build
* Specific course software installation
Minimum Education and Experience Requirements
Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or
- Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or
- Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
- Journey level required an additional one year of experience
- Advanced level required an additional two years of experience.
Required Qualifications, Competencies, and Experience
* Demonstrated ability to work effectively in cross-functional teams
* Good analytical and problem-solving skills
* Ability to assess each customer’s technical knowledge level
* Demonstrated knowledge of writing Group Policies and Windows imaging
* Ability to manage PC’s using MS Active Directory
Preferred Qualifications, Competencies, and Experience
* Experience working in a technology support unit at an educational institution
* Demonstrated technical solution skills and system testing.
* Ghost Solution Suite
* Windows scripting experience (batch and PowerShell)
* MS SCCM experience
Required Licenses/Certifications
Special Physical/Mental Requirements
* Ability to move heavy objects
* Strong analytical skills required to perform root cause analysis and resolution
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements Evening work occasionally, Valid NC Driver’s License, Weekend work occasionally
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/274683

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Similar Positions