Technology Specialist Senior (Job Id: 43034)

University of Louisville, United States

Updated: about 2 years ago
Deadline: The position may have been removed or expired!

Job ID: 43034

Location: IT Technology Support

Minimum Qualifications

Bachelor's degree in a related field and four or more years of related work experience, or an equivalent combination of education, training and work experience. Grade EF Salary Commensurate with Experience. 

Preferred Qualifications

 A wide technical background covering enterprise technologies.

Position Description

Provide computer services training to IT staff and UofL faculty, staff and students.  Give one-on-one support in IT Support Services area. Work with IT Communication and Marketing staff to create technological documentation and videos as needed.  Work with the Universities Technology Support Staff to ensure properly licensed software is installed on IT computers in the ITech Connect office.  Have knowledge of Information Technology strategic goals for faculty, staff and student training. Encourage innovation and delivery of customer support of IT services to University departments, faculty and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Collaborate with all IT units and assist customers with technology support problem.  Assist the customers with needs and/or refer to deep pocked support areas.
  • Research and provide documentation along with solutions to assist users with computer and enterprise application problems.  Analyze current IT procedures and information to suggest process change to support information technology and university-wide technology environment changes. 
  • Specialize in providing training, coaching and consulting one-on-one to Faculty, Staff and Students to give them individualized assistance with specific technological problems.  Encourage innovation and delivery of IT Support Service to University departments.  Provide high level of service and maintain high customer satisfaction.  Encourage innovation and delivery of Support Services to University departments.
  • Special Projects and Strategic Goals.  Complete special projects, support University and IT strategic goals, and develop plans that support University future development. 
  • Continuously train to keep up with enterprise software and technological advances.  Develop IT areas of improvement through issues, establish gaps in services, and provide solutions for addressing university-wide technology environment changes.
  • Team with other IT departments to develop knowledge base.

    • In this position it is essential that one be able to work well with individuals of varying degrees of computer technical knowledge, educational background, organizational level and varying cultural backgrounds. It is also essential that one be able to work with individuals and teams in our IT departmental units.

    Equal Employment Opportunity

    The University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at [email protected] or 502.852.6258.

    How To Apply -Staff Positions

    To apply for this position, follow the "Online App. Form" link below and then click on the "Apply Now". You must answer all required fields and submit your application by clicking the "Submit" button.  Detailed instructions are available at louisville.edu/jobs in the "My Career Tools" section.  Vacancies are routinely removed from the jobs portal around 7:00PM each Monday.

    NOTE:

    Only ONE attachment can be uploaded per application. If you wish to include a cover letter or other documents, please combine them as one document with your resume/cv, save the document with a simple short title that contains only letters, spaces, or numbers, and then upload. 

    Computers are available for application submission at the Human Resources Department located at 1980 Arthur Street - Louisville, Kentucky 40208. For more information, please contact us by email at [email protected] or by phone 502-852-6258.

    If you require assistance or accommodation with our online application process, you may schedule an appointment at (502) 852-6258 with Employment Services at the Human Resources office located at 1980 Arthur Street, Louisville, KY 40208.


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