Technology Solutions Partner Manager

University of Idaho, United States

Updated: 4 months ago
Location: Moscow, IDAHO
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Internal Posting?
Posting Number SP004160P
Position Title Technology Solutions Partner Manager
Division/College Information Technology Services
Department Customer Experience and Engagement
Location Moscow
Posting Context Statement
The Technology Solutions Partner (TSP) team(s), part of Office of Information Technology (OIT), provides statewide enterprise support for faculty, staff, and students using technology to meet the University of Idaho’s teaching, learning and research mission. This TSP Manager position is located in Moscow, ID.
Position Overview
Technology Solutions Partners (TSPs) provide technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The TSP team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
The Technology Solutions Partner Manager is responsible for developing, implementing and maintaining statewide enterprise support solutions for university faculty, staff and students. The position will manage, coach and motivate a team of TSPs, perform process engineering and communicate to a variety of audiences through numerous media channels. As part of the TSP leadership team, they will report to the Director, Technology Partnerships.
Duties may include:
  • Leading, managing and developing a team of TSPs
  • Developing and maintaining standards
  • Overseeing the delivery of solutions
  • Conducting surveys and monitoring TSP customer feedback
  • Developing partnerships within the U of I community
  • Managing budgets
  • Working as an active member of the division leadership team
  • Performing daily TSP duties, taking on high-priority incidents or requests
  • Other duties as assigned
Unit URL
Learn more about joining the Vandal family and OIT at www.uidaho.edu/oit/join .

Position Qualifications


Required Experience
  • Five years in an information technology role, specifically providing direct customer technical support.
  • Coaching others in providing customer service.
  • Working in a team environment to accomplish shared goals
Required Education
  • High School Diploma or equivalent
Required Other
  • Must possess a valid driver’s license and be able to meet policy requirements for driving university-owned vehicles
Additional Preferred
Preferred Education:
  • Bachelor’s Degree in an information technology field
  • MTA: Windows Operating System Fundamentals certification or equivalent
  • Microsoft 365 Certified: Modern Desktop Administrator Associate certification or equivalent
  • Apple Certified Support Professional (ACSP) certification


Preferred Experience:
  • Demonstrated experience with assignment coordination and staff management, service delivery processes, intra/inter-team communications, budgeting, and measures/metrics
  • Working within a complex network infrastructure and VoIP equipment, operation and application
  • Managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf in a complex, large enterprise
  • Working in higher education

Preferred Skills and Abilities:
  • Strong customer service orientation with the commitment and drive to provide first class customer service and support
  • Excellent organization and attention to detail
  • Excellent verbal and written communications and the ability to communicate with a variety of audiences
  • Excellent critical thinking and problem-solving skills
Physical Requirements & Working Conditions
  • Frequently lift, carry and/or otherwise move information technology equipment weighing up to 50 pounds indoors and outdoors
  • Ability to:
    • Traverse between buildings
    • Climb stairs and ladders
    • Crawl or maneuver in tight places
Degree Requirement N/A: No degree requirement

Posting Information


FLSA Status Overtime Exempt
Employee Category Exempt
Pay Range $75,000 annually or higher commensurate with experience
Type of Appointment Fiscal Year
FTE
1
Full Time/Part Time Full Time
Funding
A visa sponsorship is available for the position listed in this vacancy. Uncertain
Posting Date 10/16/2023
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Open until a pool of qualified candidates is identified. Applications received on or before October 30, 2023 will receive first consideration.
Applicant Resources https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement
Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement
The University of Idaho (U of I) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, U of I does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity/expression, disability, genetic information or status as any protected veteran or military status in its programs or activities, including employment, admissions and educational programs.

Similar Positions