Technology Sales Supervisor

Summary

TigerTech is the on-campus computer reseller of the University of Missouri campus with annual sales of approximately $5 million. It is the flagship technology store among five University of Missouri campus stores with annual sales of approximately $6.5 million. TigerTech has three full time employees, and between 8 and 20 seasonal part time student employees.

This position will coordinate sales floor activities and assist with part-time staffing to achieve sales, customer service, and operational goals. Areas of responsibility include but are not limited to recommending and executing strategies to maximize store and seasonal profitability; controlling inventory; executing customer service, merchandising, and cash management.

Characteristic Duties

Implement retail sales, customer service, and merchandising functions.  Train part-time, seasonal and student sales associates. Establish and maintain high customer service values, including sales staff performance, presentation of merchandise, excellent customer communication, and customer conflict resolutions. Review and approve schedules and time sheets for department employees.

Promote effective sales floor presentation by ensuring products are received and stocked efficiently, and sales floor is organized, clean and presentable. Ensure visual merchandise standards and physical layout and design expectations are met. Recommend, implement, and promote special events and promotions.

Implement and manage procedures for special and mail order processing. Coordinate electronic, phone, and Web site orders. Process customer orders, making certain all paperwork and point-of-sale data entry is completed accurately and timely.

Maintain current knowledge of point of sale/computerized inventory control system. Provide training and assistance to employees in the usage and capabilities of the system; troubleshoot and provide answers as necessary; ensure consistency of data entered into the system and conduct on-going reviews of standards and overall analysis of data.  Coordinate with other Mizzou Store staff, including information technology staff regarding requests, suggested modifications, etc.

Manage daily cash and cash accountability functions including cash income, storage and deposits; supervise preparation of necessary cash reports.

Administer return policy, making sure staff members are consistent in examining merchandise presented for return and determining an appropriate action which may include exchanging merchandise, issuing refunds/credits, and adjusting charges.

Perform a variety of administrative functions including, but not limited to periodic reporting functions, registration of customer warranties, and processing of service order paperwork, checking in newly arrived merchandise, serial number database management submission, and coordinate with other University of Missouri campus stores transferring and shipping merchandise as needed.

As with all positions, involvement with other duties and responsibilities is expected in order to serve the customer and maintain our University of Missouri Campus Retail mission.