As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
UW-IT is the central IT organization for the University of Washington, providing critical technology support to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW. CSS is a full-service organization providing 24x7x365 support to UW faculty, staff, and students within the ITIL service management framework. We are the liaisons between UW-IT and the University, representing UW-IT and advocating on behalf of our customers. CSS operates the Service Center assisting the UW community; monitors and troubleshoots University systems and applications; and collaborates with UW partners to develop strategic customer solutions. CSS leads UW-IT customer experience efforts to ensure customer interactions consistently produce positive outcomes.
UW-IT Customer Service & Support (CSS) values and commits to diversity, equity, and inclusion as a means to promote individual growth, professional excellence, cultural intelligence, and success within our community. CSS fosters a climate of mutual respect; applying innovative solutions drawing upon our strengths.
The Technology Project Manager (TPM) of Customer Service and Support (CSS) is responsible for the management and coordination of IT projects regarding infrastructure and device deployment in networking and communication technologies, including responding to a broad range of routine, and non-routine complex requests assigned to the Communications Solutions and Relationship Management (CSRM) group within CSS. This position provides management of IT projects featuring networking infrastructure within new building construction and remodeled spaces, independently consults with stakeholders to identify business needs and requirements, delegates tasks to service fulfillment teams, manages timelines, budgets, scope, risks and contingencies as well as serves as the technical liaison between stakeholders and UW-IT units. Additionally, this position may procure equipment, coordinate device deployment, and maintain inventory, location, and billing databases. The Technology Project Manager partners with UW-IT service teams in the development, design and delivery of those services.
UW-IT is a dynamic and complex environment serving a customer base of over 300,000 people, spanning diverse cultures, work environments, and geographical locations. Each CSS staff member is engaged in several projects simultaneously, requiring strong communication, leadership, and personal interaction.
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