Technology Manager

20166BR

Law Enforcement Training Ctr

Position Overview

Hutchinson Campus
The Hutchinson Campus, a part of the University of Kansas, is located near Hutchinson, Kansas.  Reporting to KU through KU Lifelong & Professional Education, the Hutchinson Campus consists of 173 acres with fifteen buildings including two multi-story residential student dormitories. 

The Hutchinson Campus is home to the Kansas Law Enforcement Training Center (KLETC).    KLETC serves as the central agency for all law enforcement training in the State of Kansas.  KLETC manages an $8.1 million annual budget, 62 authorized FTE staff (augmented by more than 400 contract/adjunct staff annually), and trains nearly 10,000 students annually in residential, online, and outreach programs. KLETC serves 437 recognized law enforcement and police agencies in Kansas, providing basic training and continuing education programs throughout each fiscal year.  Many KLETC basic training and continuing education programs are conducted in a high risk and high liability environment (firearms, use of force, emergency vehicle operations driver training, defense tactics, and search and seizure).

LPE OVERVIEW:
KU Lifelong & Professional Education (LPE) operates in a self-supporting business environment while aligning with KU's academic, research and public service missions. KULPE works collaboratively with all KU academic schools and departments to provide continuing professional education. Lifelong & Professional Education programs serve all 105 Kansas counties, 50 U.S. states, and 61 nations. 

Position Overview
The Technology Manager is responsible for strategic planning, development, and management of IT infrastructure, operations, and staff for the Kansas Law Enforcement Training Center.  Applying technical expertise and leadership, the position manages Tier 1 & Tier 2 Technical Support Specialists within the KLETC IT support unit.
The Manager position will report to the KLETC Associate Director for IT planning and technical decisions. The manager will also collaborate with other technical staff across the KU IT organization regarding problem resolution when appropriate.

Job Description

60% - Serves as lead on all technology matters on the KLETC campus.  Provide strategic planning for technology activities, including the identification, development, prioritization, and management of daily IT tasks and projects.  Develop metrics, Key Performance Index (KPI) and Business Process Improvement (BPI) to encourage performance improvement, effectiveness and efficiency.  Research & recommend equipment and software purchases in response to staff/instructors/student needs.  Establishes and manages internal service level agreements.  Oversee technology upgrades to ensure full configuration and effective operations.  Develops and oversees an effective service management process to include the utilization of service management software, and adheres to change management processes.  Ensures that service resources are assigned for the timely resolution of network and end user desktop incidents and requests.  Works with enterprise subject matter experts and services resources for the resolution of all application incidents and requests ensuring service tickets are entered and documentation is adequately recorded.  Provide regular reporting to KLETC leadership to include current issues and service metrics.  Responsible for providing technical oversight for the support of the KLETC website to include the obtaining and retaining of web services providing ongoing development and maintenance.

10% - Provides vendor management and ensures external service level agreements with vendors are met.  Coordinates with other KU IT personnel to ensure efficient employment of resources.

10% - Responsible for IT personnel management, performance reviews, competency development, and coaching of staff.

10% - Collaborate with other KU technology managers on technology issues, and participate on work groups and committees.

5% - Assists in the development of the budget and develops project cost estimates.

5% - Performs other related duties as assigned.

Required Qualifications

Preferred Qualifications

Contact Information to Applicants

Barbara Harrison
[email protected]
620-694-1505

Additional Candidate Instruction

A complete application consists of:

A cover letter addressing how required qualifications are met
Resume
3 Professional References

Incomplete applications will not be considered.

Application review will begin Thursday, September 23rd, 2021 and will remain open until a qualified pool of candidates has been identified.

Advertised Salary Range

$90,000

Application Review Begins

23-Sep-2021

Anticipated Start Date

01-Nov-2021

Primary Campus

Kansas Law Enforcement Trn Ctr

FLSA Status

Administrative

Employee Class

U-Unclassified Professional Staff

Job Family

Information Technology-KUL

Conditions of Employment

Contingent on Funding

Work Location Assignment

On-Site

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following persons have been designated to handle inquiries regarding the nondiscrimination policies and are the Title IX coordinators for their respective campuses: Director of the Office of Institutional Opportunity and Access, [email protected], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY (for the Lawrence, Edwards, Parsons, Yoder, and Topeka campuses); Director, Equal Opportunity Office, Mail Stop 7004, 4330 Shawnee Mission Parkway, Fairway, KS 66205, 913-588-8011, 711 TTY (for the Wichita, Salina, and Kansas City, Kansas medical center campuses).