Technology Fellow

Requisition Information
Position Information

Posted with Limited Access	No
Limited Access Period Ending Date
Title	Technology Fellow
Posting Number	S01722
Full-Time/Part-Time	Full-time
Typical Hours Per Week	38.75
Regular, Temporary or Term	Regular
If temporary or term, enter anticipated end date
Benefits Eligible?	Yes
Hourly/Salaried	Hourly
Grade	SP1-B
Hiring Minimum	$23.44
Department	Info. Technology Svcs.
Location	Middlebury, VT Campus
Hire contingent upon successful completion of the following post-offer screening	Criminal Background Check

Position Summary

Position Summary

The Technology Fellowship Development Program offers participants opportunities to have a direct impact on technology at Middlebury by contributing to the development and support of Middlebury’s IT services. Participants will learn about technology trends in higher education, partner with key community members (such as students, faculty, and staff), and gain new skills while working side-by-side with seasoned IT professionals.   This position is a Full-Time benefits-eligible position that starts off with a 3-year rotational program.The rotational program is for a 3-year period.  At the end of every year, participants and ITS leadership will discuss their next assignment within ITS, matching their interests with current services. This provides participants an opportunity to work in a variety of IT areas including web development, application development, infrastructure services, service desk, media services, Information security, project management, etc. The Technology Fellow will provide assistance in technology projects that will benefit the Middlebury College community. This position will serve as part of a collaborative technology work team that provides a partnership between ITS and the Middlebury Community to ensure business needs and project goals are met while achieving Middlebury strategic goals. As part of that team, she/he will contribute her/his individual skills and expertise as needed in order to help the team achieve its objectives. Every member of ITS will communicate professionally, clearly, and in a manner appropriate to their internal and external customers. During their term a Technology Fellow may have the opportunity to rotate between major areas of ITS;  Users Services, Infrastructure, InfoSec, Enterprise Architecture and Planning, and Enterprise Systems. To broaden experience and meet ITS needs.

Responsibilities

Essential Functions

Offer is contingent upon successful completion of a criminal background check. COVID-19 vaccinations are required prior to employment  Works as a part of technology project team of SMEs, Business Analysts, and Enterprise Architecture to provide analysis, communication, and  project coordination as needed to the Middlebury Community in technology projects. Ensures ITS project tasks are well documented, organized, followed up on, and proper follow up meetings are scheduled between ITS and project stakeholders. Researches issues that are not resolved on first contact using the knowledgebase and web resources. Fully documents unresolved issues and escalates them properly. Maintains effective communication with other work areas, ensuring optimal productivity and service to partners, customers and the institution. Maintains fluency with standard hardware, software and network configurations in use at the College. Supports the team in actively analyzing systems and services, identifying areas of improvement and evaluating new technology solutions. Promptly and reliably receives and acknowledges requests for technical support from faculty, staff and students, ensuring compliance with SLAs. Contributes to the creation and upkeep of external and internal documentation, ensuring it is accurate and comprehensive. During their term a Technology Fellow may have the opportunity to rotate between major areas of ITS;  Users Services, Infrastructure, InfoSec, Enterprise Architecture and Planning, and Enterprise Systems. To broaden experience and meet ITS needs.

General Responsibilities

Performs other related duties as assigned. Key Relationships • With supervisor • With Enterprise Architecture and Planning staff and other teams within ITS • With peers in other departments throughout the Middlebury enterprise • With faculty, students, staff and other key customers and partner stakeholders relevant to one’s area of responsibility • With consortium partners Expected Outcomes Support of information technology services that are reliable, secure and able to provide end-users with the critical information and applications needed to support teaching, learning, research, and the operations of the Middlebury enterprise. • A consistently high level of user satisfaction with the services provided by ITS. • A knowledgeable and responsive resource for resolution of technology issues. • A proactive approach to learning and implementing new technology tools and systems • Goals that are set and achieved. • Projects that are executed successfully, delivering expected results. • Provides support for larger projects that have department and area impact.  • Other duties are performed as assigned to assist the department in achieving and maintaining its mission. • Limited evening and weekend work required potentially during rotation.

Qualifications

Education	Bachelor’s degree or equivalent with broad liberal arts knowledge and strong customer service experience.  • One of the following certifications desired: CompTIA A+ Microsoft: MCSA Apple: ACMT HDI Helpdesk Institute – HDA certification or equivalent.
Knowledge, Skills and Abilities	•Strong analytical and problem solving skills. •Organized and able to work independently •Working knowledge of the Internet and electronic communications software required.   • Working knowledge of Windows, Apple and mobile device hardware, operating systems and applications. • Ability to work effectively with all members of a diverse college community. • Ability to communicate technology concepts to people from different academic and administrative disciplines with varying degrees of technical experience and knowledge. • Ability to work successfully in a team-oriented environment, responding to rapidly changing demands.  • Must handle pressure gracefully.
Experience	One year of progressively responsible experience in a customer service role preferred with technical background, ideally in an academic setting.
Physical Demands	• Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate diverse technologies. • Requires occasional bending, crouching and reaching to install and test equipment. • Close vision requirements due to work with diverse technologies. • During User Services or Infrastructure rotation, there may be a need to lift and carry heavy, in excess of 60 lbs, equipment up or down several flights of stairs occasionally.

Posting Information

Close Date
Open Until Filled	No
Special Instructions to Applicants	Offer is contingent upon successful completion of a criminal background check. COVID-19 vaccinations are required prior to employment

Recommendations

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Recommendation Letter Requirements